By Jabra

This year has caused a massive shift in where and how we all work, as a direct response to the worldwide disruption caused by the pandemic.

Contact Centres were forced to move their staff to a homeworking model and try to successfully manage agent teams remotely, whilst customer needs grew and became more complex. All of this led to a number of fundamental changes in the working practices and technology stack utilised within contact centres, that required rapid and efficient adoption and deployment.

However, as organisations now start to review their ‘new normal’ business procedures and requirements for the future, Jabra look at the benefits of having homeworking agents and how to manage them.

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