MPL Systems in Gartner’s May 2017 Magic Quadrant
mplsystems, a leading provider of contact centre and field service technologies, has announced its inclusion in Gartner’s May 2017 “Magic Quadrant for the CRM Customer Engagement Centre (CEC)” for the third consecutive year. This follows their inclusion as a Visionary in Gartner’s Magic Quadrant for Contact Centre as a Service, making them one of only […]
Learn from mpl systems at the Call Centre & Customer Service Summit
Customers expect consistent, accurate and efficient service when they contact an organisation. Yet all too often an agent has to navigate multiple disconnected systems to extract the required customer data, traditional CRM systems do little to alleviate these issues. In contrast mplsystems’ unified agent desktop delivers a single customer view, designed for the contact centre, […]
