Pipkins releases mobile workforce management app, SwiftPik for iOS
Mobile WFM functionality, including advanced time clocks for on and offline work, bidirectional alerts and messaging, schedule management and absence planning, is now available via the App Store with the SwiftPik app for iPhone and iPad. SwiftPik works with Pipkins’ premise and hosted WFM suites to increase flexibility and mobility for planners, contact centre staff […]
Pipkins expands hosted workforce management capacity with UK data centre
To augment its existing US based hosted service, Pipkins is adding a UK data centre location, due to go live in August 2017. Apart from providing additional capacity, the move obviates Data Protection questions that can arise when considering hosted solutions outside the EU. Pipkins has been offering workforce management solutions since 1983, and has […]
Bright Pattern simplifies omnichannel workforce management with Pipkins integration
Bright Pattern, an omnichannel contact centre vendor, has partnered with Pipkins to provide highly accurate scheduling and forecasting technology. The integration also improves agent performance KPIs. Pipkins, a WFM software supplier, says its customers are reporting impacts of 25% less overtime, 10% greater forecasting accuracy, 36% lower average queue time and 24% more calls answered. “Workforce Management […]
