Fast, accurate analytics vital as call centres adapt to ‘new normal’ of WFH
The immediate provision of accurate speech analytics is becoming increasingly vital as contact centres increasingly look to maintain WFH operational models. That’s the view of leading call centre solution provider Avoira which is anticipating heightened interest in the technology from delegates attending the virtual Contact Centre and Customer Services Summit on the 16th November. The […]
The benefits of homeworking agents and flexible contact centres
By Jabra This year has caused a massive shift in where and how we all work, as a direct response to the worldwide disruption caused by the pandemic. Contact Centres were forced to move their staff to a homeworking model and try to successfully manage agent teams remotely, whilst customer needs grew and became more […]
Half of UK workers say employer not prepared for a second wave of COVID-19
In a sweeping survey of employees and business leaders across 11 nations, The Workforce Institute at UKG (Ultimate Kronos Group) found only a fraction of employees (20%) felt their organisation met their needs during the initial months of the COVID-19 pandemic. But there is a silver lining: a third of employees globally (33%) say they trust their employer […]
Fast call centre analytics ‘vital’ in the new WFH normal
The immediate provision of accurate speech analytics is becoming increasingly vital as contact centres increasingly look to maintain work from home (WFH) operational models. That’s the view of leading call centre solution provider Avoira, which is anticipating heightened interest in the technology from delegates attending the virtual Contact Centre & Customer Service Summit. The company […]
FREE EBOOK: Managing Contact Centre Homeworkers – 20 Quick Tips
Being a home worker will give you (as a Manager) a different and better perspective on the unique issues and pressures facing colleagues. That said, are you finding it difficult to support your remote teams? Unsure how to motivate and boost work-at-home productivity? Or are you struggling with information security and compliance? The new eBook from […]
ContactOne help Bierce Surveying rapidly transition to home working, without loss of functionality
With the recent outbreak of CoVID-19, and the need to protect staff, many businesses whose employees can work from home have been forced to implement, often untested, home working plans in substantially reduced timelines. Bierce Surveying was faced with this challenge, having to transition all office employees to home working as fast as possible, including the call handlers within the […]
