21% of firms fail to respond to live chat support
A study involving businesses based in the US and Europe, including both business and consumer facing websites, has revealed that 21% of companies failed to respond to live chat support requests. The study, commissioned by SuperOffice, was conducted from over 1,000 websites. To keep the study fair, chat was only initiated during a website’s support […]
Wilmac and Business Systems continue Global Partnership Alliance development…
Well into the second year of its formation, the Global Partnership Alliance created by Business Systems and Wilmac continues to grow in strength by addressing the increasing need for ‘exceptional support and service’ on a global scale, in regards to recording technologies and other related solutions. Amassing 18 partners across 39 countries, the Alliance – […]
3FOR introduces new training and call centre divisions…
The travel company support specialist, 3FOR, has announced the launch of two new divisions which aim to plug any ‘significant gaps’ in the travel industry market. The 3FOR Calling division, led by the owner of Fulfil4U, Maria Mills, will offer ‘virtual’ inbound and outbound telephone sales support, including a full service reservations facility, customer service […]
