The travel company support specialist, 3FOR, has announced the launch of two new divisions which aim to plug any ‘significant gaps’ in the travel industry market.
The 3FOR Calling division, led by the owner of Fulfil4U, Maria Mills, will offer ‘virtual’ inbound and outbound telephone sales support, including a full service reservations facility, customer service helpdesk (pre and post travel), administration support, out of hours’ call response and weekend call answering.
Furthermore, travel industry professional, Julie Hughes, is heading-up the 3FOR Learning division to provide a package of training programmes suitable for agents and operators, such as; selling skills, closing the sale, telephone techniques and customer excellence. People & performance management, as well as a range of additional bespoke management programmes including ‘Train the Trainer’ has also been incorporated.
Managing director at 3FOR, Trevor Davis, said: “We are a business that prides itself in providing a wide range of sales and support services exclusively to the industry. We identified that there were gaps in providing both call fulfilment services and tailored training specifically to travel businesses in a cost effective manner – so we decided to solve that problem. “
He continued: “We are partnering with two experienced businesses to provide a professional, cost effective ‘plug-in’ proposition tailored to meet every requirement and budget.”
Leeds-based 3FOR, which was founded in 2014, works closely with a range of tour operator, agent and airline clients of varying sizes to implement ‘hands-on’ knowledge of tour operators, home working, travel retail and key travel support services.
Learn more about 3FOR here