CX pros focused on AI & automation investments
Talkdesk’s The Future of AI 2022: Progressing AI Maturity in the Contact Center report indicates that despite consensus (85%) around the value of artificial intelligence (AI), companies are hedging their approach by continuing to invest, but curbing deeper deployments in the near-term due to challenges around organisational alignment, security, and gaps in talent. As customer […]
DOWNLOAD: The UK Contact Centre Decision-Makers’ Guide 2022
The UK Contact Centre Decision-Makers’ Guide 2022 is a deep dive into the largest and most comprehensive study of the UK contact centre industry. This report reflects a full comprehensive facts and hard data about every aspect of UK customer experience management, technology, and strategy, this report will arm you with the best tips to […]
Contact Centre Masterclass: How to Turn AI into ROI and loyal customers
Advances in AI Automation through Conversational Artificial Intelligence are enabling companies to provide high quality customer service at scale while also helping call centres achieve significant cost savings. But the AI topic has been around for years so how do you actually achieve the promise of Conversational AI in your contact centre today? Join this […]
Talkdesk named a Leader in the 2021 Gartner Magic Quadrant for CCaaS
Talkdesk again named a Leader in the 2021 Gartner Magic Quadrant for CCaaS. We believe Talkdesk was positioned as a Leader based on our strong commitment to Gartner’s four pillars of great customer service, and our vision for analytics-driven engagements for both customers and employees. Download the report to learn what Gartner says about Talkdesk […]
WEBINAR REWIND: A digital-first strategy for customer engagement
Don’t worry if you missed last month’s excellent Talkdesk webinar on customer engagement – You can now watch the entire session again online! Customers are increasingly opting to engage digitally with the companies they do business with. This has as much to do with the continuing demographic shift to predominantly digitally native consumers as it […]
DOWNLOAD: The future of workforce engagement in the contact centre
By Talkdesk This year, as employers and employees navigate a work environment that is anything but “business as usual,” leaders in every area are discovering more questions than clear answers. And the contact centre is no exception. While many uncertainties remain in determining the future of workforce engagement, it is safe to expect that those […]
WEBINAR: A digital-first strategy for customer engagement
Thursday, Nov. 4, 10 a.m. BST | 11 a.m. CET Click Here To Register Customers are increasingly opting to engage digitally with the companies they do business with. This has as much to do with the continuing demographic shift to predominantly digitally native consumers as it does with changing communications preferences. In light of these […]
WEBINAR REWIND: The future of AI in the contact centre
Don’t worry if you missed last week’s insightful webinar about the future of AI in the contact centre – You can now re-watch the entire session online. The in-depth discussion saw Paul Lasserre (Global Segment Lead for Applied AI solutions, AWS) explore the maturity of AI in the CX space, the key barriers to AI […]
5 Minutes With… TalkDesk’s Jay Gupta
In the latest instalment of our contact sector industry executive interview series we spoke to Jay Gupta, Global Director of Product Marketing at Talkdesk, about the company, the ongoing challenges posed by the pandemic, the importance of operational efficiencies and the potential for artificial intelligence… Tell us about your company, products and services? Talkdesk was founded in 2011 by Tiago Paiva. He […]
WEBINAR: The future of AI in the contact centre
Tuesday, September 14, 2021, 10 a.m. BST Join talkdesk for a virtual discussion with Paul Lasserre (Global Segment Lead for Applied AI solutions, AWS) to explore the maturity of AI in the CX space, the key barriers to AI adoption, and the top predictions for the future of AI in the contact centre. Contact centres […]
