By Jabra
Here’s the bad news: there are five issues common to Contact Centres that could cause you to lose 9 out of 10 customers.
However, the good news is that once these issues are addressed you can make your top performing agents almost twice as productive as their least industrious counterparts – which will boost customer satisfaction and increase retention rates.
Find out what the five common issues are and how your Contact Centre can overcome them to maintain positive customer experience and satisfaction:-
https://www.jabra.com/blog/customers-dont-care-about-it-but-will-leave-you-because-of-it/
