Will you be joining us at the CX Solutions Summit in October? – There are limited delegate places remaining! This event is entirely complimentary for industry professionals including; seminars, networking opportunities, meetings with top suppliers, lunch & refreshments.
21st October 2026 | Hilton London Canary Wharf
The event consists of connecting with like-minded peers, sourcing the latest and most innovative products & services based on your interests and needs, as well as a seat at our educational speaker programme, which includes:
“Designing the Customer Centric System”
Discover how customer centricity can evolve from a slogan everyone repeats into something your organisation actually does, one decision at a time. In this hands on session, participants will work in small groups to run a real customer situation through a simple six pillar system, identifying where the customer falls through the gaps and the practical moves that turn good intentions into clear, owned action that anyone can use the next day.
Presented by: Ilenia Vidili, Keynote Speaker | Customer Centricity Advisor | Author
“Beyond the Bot. Humanising the experience in an AI world”
Humanising the customer experience in an AI World.
- The voice of the Customer (VOC) to drive retention
- CX is a culture – not a strategy
- Memorable Moments of truth
- Best use of AI to enhance not replace staff
Presented by: Steve Catchick, Speaker & Principal Consultant & Clinton Wingrove, Principal Consultant
“Show, Don’t Tell: Driving Behaviour Change Through Video”
Whether it’s encouraging employees to adopt new systems and processes, or helping customers embrace portals, online appointment booking, self-service and digital channels, success often comes down to one thing: getting people to do something differently.
- Driving behaviour change
- Increasing technology adoption
- Creating engaging content
- Building trust through consistency
- Using video to improve communication
Presented by: Kirsty Ferguson, Key Account Director – Premier CX & Adam Lane, IT Service Delivery Manager – Premier CX
Attendance is completely free of charge – To reserve your place, click here.
Alternatively, please feel free to contact Lucia Alio, Head of Delegate Sales, on 01992 374068 / l.alio@forumevents.co.uk.
