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  • UK National Contact Centre Awards open for 2022 nominations

    960 640 Stuart O'Brien

    Described as ‘incredible’ and ‘game changing’, the UK National Contact Centre Awards (UKNCCA) is the largest programme that recognises the amazing talent within the UK contact centre industry, with CCMA members benefiting from free entry. Contact centres across the UK are invited to recognise the outstanding work of their teams and individuals by nominating them in the UK National Contact Centre Awards 2022. The deadline to nominate is 25 February 2022.

    The online process is simple and there is plenty of support from the awards team. Organisers, the CCMA (Call Centre Management Association), have refreshed the categories and now include Change Maker and Best Contact Centre Culture in the longest running awards programme in the industry.

    Other new categories include Data & Insights Manager of the Year, recognising the immense amount of insights in the contact centre and how this can be used to influence business change, and Customer Champion to identify those leaders that are driving a customer-centric culture in their contact centre. New category, Change & Innovation Team of the Year, aims to identify teams that have implemented a strategic change program in the last two years.

    “It is a real honour to give colleagues across the industry an opportunity to recognise the people they work with on a National scale. Because they focus on the exceptional talent in our industry, it’s an opportunity for colleagues to not only say ‘thank you’ but to really benchmark how far they have come over the last 12-18 months,” says Steven Lee, Director of Consumer and Shopper Engagement EMEA, LEGO Group and one of the Head Judges for these awards.

    If you’re not sure about the benefits of nominating for a UKNCCA, here are some of the reasons that previous organisations have taken part:

    1. Recognise a significant year of achievement
    2. Raise the profile of your team
    3. Benchmark your people/teams
    4. Give your people real recognition
    5. Engage your colleagues
    6. Attract new people
    7. Celebrate your achievements
    8. Join a community of exceptional contact centres, leaders, and teams

    Above all, because you will only get true National recognition by entering the UK National Contact Centre Awards.

    Find out more about entering here.


    Stuart O'Brien

    All stories by: Stuart O'Brien

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