Don’t worry if you missed the recent webinar from Davies Group exploring the secrets of great CX – You can now re-watch the entire session online!
84% of financial services leaders rank business process alignment as more important than putting the customer first when designing customer experiences. How can they then create a CX culture that really puts the customer first?
Davies has discovered that culture seems to be taking a backseat for most CX leaders, although we all know that the absence of customer-first thinking often brings longer contact-centre wait times & more effort, resulting in enhanced frustration & unhappy customers.
In the webinar session, you’ll discover why, and the expert panel will share top tips on how to create a CX culture that will help you achieve those all-important business objectives, including:-
- How organisational culture is holding your fellow financial services peers back from achieving their CX goals
- What CX leaders across financial services see as the most important factors in CX design
- Common misconceptions on building and sustaining a strong internal CX focussed culture
- Get actionable insight on how to develop a sustainable CX culture in your business
You can watch the full webinar below:-