Don’t worry if you missed last week’s fantastic Ember Group webinar ‘Leading Organisations are Embracing the GigCX Revolution – Learn Why and How’ – You can now watch it again in full.
Seasonal peak demands and disruptions such as COVID-19 pandemic has further exposed the vulnerability of the traditional contact-centres with their business model being significantly limited in its ability to respond effectively to such challenges.
GigCX offers a strong business case: not only with respect to business risk mitigation but also with the potential it offers for delivering new, innovative service models that derive the maximum benefits from a distributed workforce.
During the webinar, Ember’s industry-experienced specialists were joined by guest panellists as they explored the rising adoption of GigCX and address some of the critical questions facing the market today:
- What is GigCX
- What are the benefits of introducing GigCX as a solution to your operating model?
- How can GigCX support long-term economic sustainability?
- What is the process of removing barriers within your organisation to introduce GigCX?
Watch the full recording below:
