A highly focused event that connects senior industry professionals with key solution providers for a unique experience. The event includes one-to-one business meetings with suppliers to fit your business projects, insightful seminars, and valuable networking opportunities with your peers.
• Customer Service Managers, Directors and Heads of
• Contact Centre Managers, Directors and Heads of
• Heads of Customer Experience
• Heads of Operation
• Customer Service & Insight
• A personalised itinerary matched with your projects
• Access to a full seminar programme
• Overnight accommodation, all meals, and refreshments throughout
• An invitation to the evening 3-course dinner, with entertainment
Registration &
Refreshments
08.00 – 08.45
Opening Presentation
Seminar
Face to Face Meetings
Lunch
13.15 – 14.15
Face to Face Meetings
Seminar
Accomodation
check-In
Networking Pre Dinner Drinks
Networking Evening Dinner
20.00 – 23.00
Breakfast
07.30 – 08.45
Seminar
Face to Face
Meetings
Networking
Buffet Lunch
13.00 – 14.00
Agent Coaching and Monitoring
Agent Desktop Solutions
Artificial Intelligence
Automated Call Distributor
Automated Customer Satisfaction Surveys
Benchmarking
Business Intelligence Solutions
Business Performance Improvement
Call Centre Technology
Call Guidance & Scripting
Call Handling
Call Recording
Case Management Software
Cloud Solutions
Cognitive Computing Systems
Contact Centre Audio
CRM
Customer Experience Surveys
Customer Insight Collection & Analysis
Customer Service Software
Display Boards
E-commerce
FAQ Video
Headsets / Hardware
Home Working
IOT
IVR
In-Queue Marketing/Promp Recordings
Intelligence
Interactive Voice Messaging
Knowledge Management
Location Intelligence Systems Spatial
Loyalty Programmes
Managing Omnichannel Interactions
Multi-channel Comms/Integration
Multi-channel Survey Tools
Mystery Shopping
Online Live-chat Systems
Outsourced Contact Centre Services
Payment Services
PCI Compliance
PCI DSS Legislation
Predictive Dialler
Predicitive Routing Technology
Recruitment
SCA – Strong Customer Authentication
Secure Payment Solutions
Self Service
Self Service & Webchat
Service Quality Measurement & Monitoring
Single View of the Customer
SMS
Social Media Monitoring & MGMT
Speech Analysis
Staff Incentives & Motivation
Staff Wellbeing
Telephone Systems
Training & Development
Unified Communications
Video FAQ Answering
Virtual Call/Contact Centres
VOC Programms (Voice of the Customer)
Voice Analytics Technology
Voice Biometrics
Voice Quality Monitoring
Voice Self Service
VPN & Security
Web Presenter Technology
Web Self Service
Workforce Management/Optimisation
