• New seminars announced – Contact Centre & Customer Services Summit

    960 640 Stuart O'Brien

    Attend the Contact Centre & Customer Services Summit and you’ll have the opportunity to learn new tricks and get insight into the latest techniques in the sector.

    This unique two-day event takes place on April 27th & 28th at the Radisson Blu, London Stansted and is entirely FREE for you to attend. Your complimentary pass includes access to a series of seminars by industry thought-leaders. These sessions include:

    How To Spark Joy With Your Customers And Your Team – by Harriett Treadwell, Head of Customer Love at Butternut Box
    This talk with got through how you can surprise and delight your customers, motivate your team with culture, and how using human touch keeps both external and internal relationships at a world class level.

    Anthony Stears Conversations – by Anthony Stears, MD at The Telephone Assassin
    In this presentation we’ll be looking at the art of converstation. Sharing techniques of how to influence and persuade people in taking the action you want.

    How AI Is Saving The Contact Centre – by Peter McKean, MD at Synthetix
    AI is revolutionising how we interact with our customers. Hear how AI implemented into your contact centre can help manage escalation paths, predict customer intent and automate mundane tasks to massively boost the experience for both customers and agents. These efficiencies have allowed many contact centres to scale their domestic service whilst reducing overall cost-to-serve.

    Customer Service = Sales – by Alison Edgar, MD at Sales Coach Solutions
    Alison explains why she believes that customer service and sales are exactly the same thing using her Four Key Pillars methodology from her best-selling book, Secrets of Successful Sales.

    The Contact Centre & Customer Services Summit will also allow you to meet, face-to-face, with innovative and budget-saving suppliers, and network with peers.

    Overnight accommodation, all meals and refreshments plus an invitation to our networking dinner, are included with your free place.

    Places are limited though, so register today!

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    Stuart O'Brien

    All stories by: Stuart O'Brien

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