Customer support and effective communication are the lifeblood of every successful business and organisation. That’s why BeCloud, Omnichannel Contact Centre Solution provider, created BeInContact: a fully cloud-based solution helping you empower and seamlessly manage every aspect of your Customer Experience.
With BeInContact, you can consolidate all communication channels into a single platform, while unlocking new channels to enhance your Contact Centre with innovative and exclusive features.
Here’s some examples of communication channels perfectly integrating with our Cloud Solution:
VOICE CHANNEL
Leverage the voice channel to deliver exceptional Customer Service. Manage Inbound customer calls directly within the Agent Desktop, ensuring you never miss an interaction. With the Campaign Manager, you can efficiently plan and execute outbound marketing and sales campaigns.
MESSAGE APPS
Sync all your business accounts from the top message apps directly within the BeInContact Agent Desktop. Seamlessly communicate with your customers across Facebook, Instagram, Messenger, X, and Telegram,all from a single, unified web interface.
WHATSAPP BUSINESS
As an official WhatsApp Business provider, BeCloud gives you the ability to create business accounts and link both your landline and mobile numbers. Seamlessly send messages, photos, videos, and other media.Schedule targeted campaigns and maximize the potential of META ads to enhance your marketing efforts.
MICROSOFT TEAMS
Enhance your Contact Centre with this invaluable tool for internal business communication. Connect every agent for seamless interdepartmental communication, all managed from a single, Omnichannel platform.
But that’s not all. BeInContact natively integrates to all Market-leading & Custom CRM to improve data management, and storage as well. Salesforce, Dynamics, Zendesk, ServiceNow, Oracle, SAP and Vtigerare but few of them!
Is your Contact Centre facing challenges in creating a safe, personalised and unchallenged Customer Experience? Are you looking forward to add new channels and content for your clientele?
Explore the endless possibilities BeCloud has to offer in the world of Omnichannel Communication!
Let’s turn your vision into reality. Together.
