The Contact Centre & Customer Services Summit is taking place in September, where top speakers such as Jack Barmby, CEO at Gnatta, will be sharing their experience and knowledge!
14th & 15th September 2026 | The Manchester Deansgate Hotel
Free attendance – Book Now! (Places are limited)
Seminar
“From Zero to One with AI in Customer Service”
How leaders can make a practical start with AI in customer service: where to begin, what to prioritise, and how to build sustainable capability without disrupting teams or customers
What “getting started with AI” really means for service leaders Breaking processes down: workflows, wrap codes, and repeatable tasks Governance fundamentals: data responsibility, ownership, and maintenance Measuring success: reporting, performance, and iteration over time (Maximum of 5) * The future role of people in customer service: from process to experience
Jack Barmby, CEO – Gnatta
As mentioned, your place is completely funded and includes: A personalised itinerary of 1-2-1 meetings with leading suppliers of your choice, an insightful seminar programme, multiple networking opportunities, accommodation, meals and refreshments throughout.
For more information about the event, please request it here.
Alternatively, contact Delegate Portfolio Manager Lucia Alio on 01992 374068 / l.alio@forumevents.co.uk.
