The Contact Centre & Customer Services Summit is taking place in less than a two weeks, with top speakers such as Kirsty Ferguson and Dan Edwards from Premier CX sharing their experience and knowledge!
14th & 15th September 2026 | The Manchester Deansgate Hotel
Free attendance – Book Now! (2 places remaining!)
Seminar: “Beyond Letters and FAQs: How Cadent Is Transforming Customer Communications Through Video”
Working with Premier CX, Cadent is using video to improve customer understanding, increase engagement, support self-service and communicate safety-critical information more effectively than traditional letters, FAQs and text-based communications.
- Cadent is working with Premier CX to transform customer communications through video, helping customers better understand safety-critical information, service disruptions and self-service journeys.
- The programme addresses common challenges including unread letters, customer uncertainty, gas emergencies and unnecessary contact into the contact centre.
- Video is being used to set expectations, explain complex processes and improve customer understanding in ways that traditional communications often cannot.
- The session will showcase real examples including mains replacement, emergency customer journey/gas safety and incident response videos created by Premier CX for Cadent.
Kirsty Ferguson Key Account Director | Premier CX
Dan Edwards Head of Customer Centre Operations | Cadent
As mentioned, your place is completely funded and includes: A personalised itinerary of 1-2-1 meetings with leading suppliers of your choice, an insightful seminar programme, multiple networking opportunities, overnight accommodation, meals and refreshments throughout.
For more information about the event, please request it here.
