Businesses must transform their customer service strategies to meet the rising expectations of today’s digitally savvy customers.
They face challenges such as the integration of mobile and digital communication channels into their existing contact centre infrastructure as well as building and deploying AI-powered chatbots to increase contact centre KPIs.
On this webinar guest speaker Ian Jacobs (Forrester) and Stuart Jones (CarillionAmey) will discuss 5 key questions & customer service trends with host Alex Klose (IMImobile) that Customer Service Professionals need to pay attention to in 2018.
Register today and secure your space by clicking on the link here: https://goo.gl/5L2zsf
