IMImobile & Forrester to host webinar “Chatbots & Customer Service Trends in 2018”

https://contactcentresummit.co.uk/wp-content/uploads/2018/01/IMImobile_Webinar_Banner.jpg 960 640 Stuart O'Brien Stuart O'Brien https://secure.gravatar.com/avatar/9defd7b64b55280442ad2d7fb546a9db?s=96&d=mm&r=g 19th January 2018 23rd February 2018

19th January 2018
Stuart O'Brien
no comments

Businesses must transform their customer service strategies to meet the rising expectations of today’s digitally savvy customers.

They face challenges such as the integration of mobile and digital communication channels into their existing contact centre infrastructure as well as building and deploying AI-powered chatbots to increase contact centre KPIs.

On this webinar guest speaker Ian Jacobs (Forrester) and Stuart Jones (CarillionAmey) will discuss 5 key questions & customer service trends with host Alex Klose (IMImobile) that Customer Service Professionals need to pay attention to in 2018.