We still have a handful of complimentary places for you to attend the Contact Centre Customer Services Summit on 29th & 30th April at the Radisson Hotel & Conference Centre, London Heathrow – Claim yours today before they’re gone!
Your place is entirely free of charge and includes hospitality, including overnight accommodation, all meals and refreshments and industry related workshops.
The Summit has been designed to help you build business connections with the latest innovative and budget-saving suppliers within the industry.
Click Here To Register
Event Agenda:
Monday 29th April
08:00 – 08:45 Registration
08:45 – 09:30 Opening presentation
“The elevated experience: how to rocket launch your customer experience & your team at the same time!”
Daniel Lewis, Customer Experience Expert, Owner – Daniel’s Chai Bar
09:45 – 10:30 Seminar
“Voice of the Contact Centre Consumer 2024”
Stephen Yap, Research Director – CCMA
10:40 – 13:15 Pre-arranged 1-2-1 meetings with suppliers of your choice
13:15 – 14:15 Networking lunch
14:15 – 16:50 Pre-arranged 1-2-1 meetings with suppliers of your choice
17:00 – 17:45 Seminar
“Case Study – The impact of effective conversation design and the value of clear, concise messaging – how Riverside Housing reduced abandonment rates, wait times and improved their SLA”
Sally Greenaway, Director – PremierCX
19:30 – 20:00 Pre-dinner drinks
20:00 – 23:30 Three-course dinner, with entertainment
Tuesday 30th April
07:30 – 08:45 Breakfast
09:00 – 09:45 Seminar
Panel session: “Building excellent customer service in cooperation with AI”
Presented by expert speakers from Freshworks
09:55 – 13:00 Pre-arranged 1-2-1 meetings with suppliers of your choice
13:00 – 14:00 Networking lunch
Secure your place here or contact us today for more information.
