• Freshworks
  • Contact Centre Customer Services Summit: Full agenda released for April’s big event

    960 640 Stuart O'Brien

    We still have a handful of complimentary places for you to attend the Contact Centre Customer Services Summit on 29th & 30th April at the Radisson Hotel & Conference Centre, London Heathrow – Claim yours today before they’re gone!

    Your place is entirely free of charge and includes hospitality, including overnight accommodation, all meals and refreshments and industry related workshops.

    The Summit has been designed to help you build business connections with the latest innovative and budget-saving suppliers within the industry.

    Click Here To Register

    Event Agenda:

    Monday 29th April

    08:00 – 08:45 Registration

    08:45 – 09:30 Opening presentation

    “The elevated experience: how to rocket launch your customer experience & your team at the same time!”
    Daniel Lewis, Customer Experience Expert, Owner – Daniel’s Chai Bar

    09:45 – 10:30 Seminar

    “Voice of the Contact Centre Consumer 2024”
    Stephen Yap, Research Director – CCMA

    10:40 – 13:15 Pre-arranged 1-2-1 meetings with suppliers of your choice

    13:15 – 14:15 Networking lunch

    14:15 – 16:50 Pre-arranged 1-2-1 meetings with suppliers of your choice

    17:00 – 17:45 Seminar

    “Case Study – The impact of effective conversation design and the value of clear, concise messaging – how Riverside Housing reduced abandonment rates, wait times and improved their SLA”
    Sally Greenaway, Director – PremierCX

    19:30 – 20:00 Pre-dinner drinks

    20:00 – 23:30 Three-course dinner, with entertainment

    Tuesday 30th April

    07:30 – 08:45 Breakfast

    09:00 – 09:45 Seminar

    Panel session: “Building excellent customer service in cooperation with AI”
    Presented by expert speakers from Freshworks

    09:55 – 13:00 Pre-arranged 1-2-1 meetings with suppliers of your choice

    13:00 – 14:00 Networking lunch

    Secure your place here or contact us today for more information.


    Stuart O'Brien

    All stories by: Stuart O'Brien

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