UK National Contact Centre Awards open for 2022 nominations
Described as ‘incredible’ and ‘game changing’, the UK National Contact Centre Awards (UKNCCA) is the largest programme that recognises the amazing talent within the UK contact centre industry, with CCMA members benefiting from free entry. Contact centres across the UK are invited to recognise the outstanding work of their teams and individuals by nominating them […]
WEBINAR REWIND: A digital-first strategy for customer engagement
Don’t worry if you missed last month’s excellent Talkdesk webinar on customer engagement – You can now watch the entire session again online! Customers are increasingly opting to engage digitally with the companies they do business with. This has as much to do with the continuing demographic shift to predominantly digitally native consumers as it […]
Contact Centre & Customer Services Summit – Register now for April’s event!
The next Contact Centre & Customer Services Summit takes place on April 24th & 25th 2022 at the Radisson Red Heathrow. Your complimentary pass includes: – A corporate “speed-dating” itinerary of one-to-one meetings with solution providers – A seat at our industry seminar sessions (included within your itinerary) – Overnight accommodation at the venue – free of charge […]
Do you specialise in Agent Coaching & Monitoring? We want to hear from you!
Each month on Contact Centres Briefing we’re shining the spotlight on a different part of the customer care market – and in January we’re focusing on Agent Coaching & Monitoring. It’s all part of our ‘Recommended’ editorial feature, designed to help customer care industry buyers find the best products and services available today. So, if you’re a supplier of […]
INDUSTRY SPOTLIGHT: Talkwalker consumer intelligence acceleration platform
Talkwalker is the #1 Consumer Intelligence Acceleration platform for brands to drive business impact. Recognized by Forrester as a Leader in Consumer Intelligence and Social Listening, the platform combines a multitude of internal and external data sources with AI powered by Blue Silk™ technology, for the most expansive view of consumers. Talkwalker Activate professional services […]
Do you specialise in CRM for contact centres? We want to hear from you!
Each month on Contact Centres Briefing we’re shining the spotlight on a different part of the customer care market – and in December we’re focusing on CRM. It’s all part of our ‘Recommended’ editorial feature, designed to help customer care industry buyers find the best products and services available today. So, if you’re a supplier of CRM solutions and […]
Level up in 2022 with these great online courses!
Our selection of online courses tailored specifically for the contact centre sector will enable you to both learn new skills and improve existing ones – sign up today! These are specially-curated online courses designed to help you and your team improve expertise and learn new things. The Customer Services online learning bundle provides you with […]
SAVE THE DATE: Contact Centre & Customer Services Summit 2022
The next Contact Centre & Customer Services Summit takes place on April 24th & 25th 2022 at the Radisson Red Heathrow. Your complimentary pass includes: – A corporate “speed-dating” itinerary of one-to-one meetings with solution providers – A seat at our industry seminar sessions (included within your itinerary) – Overnight accommodation at the venue – free of charge […]
Digital Customer Engagement Summit – Last chance to register!
We’re just a week away from the Digital Customer Engagement Summit – We have just a handful of places left, so register today! Wednesday 24th November Options include; LIVE Pass; – Your own personalised “corporate speed-dating” itinerary – 1-2-1 access to cost-saving and innovative suppliers – A seat at our insightful seminar sessions, led by industry thought leaders – […]
Digital Customer Engagement Summit – Just three places left!
We’re in the process of creating all the bespoke itineraries for next month’s Digital Customer Engagement Summit – We have just a handful of places left, so register today! Wednesday 24th November Options include; LIVE Pass; – Your own personalised “corporate speed-dating” itinerary – 1-2-1 access to cost-saving and innovative suppliers – A seat at our insightful seminar sessions, […]
