Content Guru secures partnership with Wavenet
Content Guru has unveiled a new partnership with prominent British managed-services provider, Wavenet, as part of its ongoing strategy of integrating with high-value partners in key markets. Content Guru and Wavenet’s new alliance is built upon a shared mission to deliver outstanding and transformational communications technology to organizations across the UK. With over 15 years’ […]
WEBINAR: Hyper-personalisation in financial services
21.05.2021 12:00 – 13:00 BST / 13:00 – 14:00 CET Click Here To Register Technology is changing the way people manage their money. Fintechs are disrupting the market with innovative new services that have raised the bar for seamless digital banking, accounting and insurance. But incumbent firms are now keeping pace, undergoing ambitious digital transformations […]
Digital Customer Engagement Summit: Everything you need to know
The Digital Customer Engagement Summit is designed to help and support customer service and IT/digital customer professionals like you. Taking place on the 13th October at the Hilton London Canary Wharf, this is a small event that allows you to network and build essential business connections with solution providers that can support you with your current […]
Do you specialise in Artificial Intelligence solutions for contact centres? We want to hear from you!
Each month on Contact Centres Briefing we’re shining the spotlight on a different part of the customer care market – and in June we’re focusing on Artificial Intelligence solutions. It’s all part of our ‘Recommended’ editorial feature, designed to help customer care industry buyers find the best products and services available today. So, if you’re a supplier of Artificial […]
NICE launches of CXone Expert following acquisition of MindTouch
NICE has announced the launch of CXone Expert, following the acquisition of MindTouch Inc., a San Diego-based cloud-based knowledge management software for customer experience. CXone Expert is a comprehensive artificial intelligence (AI)-powered knowledge management solution that reduces friction by projecting personalized content to customers seeking self-service while injecting crucial insights throughout the customer journey. CXone Expert eliminates […]
Contact Centre & Customer Experience Summit: Join us this July!
The Contact Centre & Customer Experience Summit takes place on the 7th & 8th July – join us and reconnect with the industry! Your complimentary pass is entirely flexible – you can join us for both days, or choose a day that suits your needs – Please confirm your attendance here via our online form. Once submitted, we can start the […]
5 Minutes With… Davies Group’s Leon Boland
In the latest instalment of our contact centre industry executive interview series, we spoke to Leon Boland, Director of Learning Experiences Questions (Contact Centre) at Davies Group, about the company, the ongoing impact of COVID-19, opportunities with new technology and the importance of operational KPIs… Tell us about your company, products and services. We are a […]
Lower Costs and Improve Customer Service with Text Messaging
By mGage When it comes to customer service, consumers expect speed, convenience, and flexibility. By leveraging text messaging for customer service, you can be available when and where your customers need to reach you. Top companies use text messaging for many customer service applications, including… Fraud Alerts One-Time Passwords (OTP) Balance Checks Payment Reminders Payment Confirmation […]
‘Game-changing’ real-time speech analytics solution boosts contact centres’ sales, service and compliance standards
Avoira is forecasting a sales surge for its Xdroid speech analytics solution after the AI-powered technology was hailed as a game-changer by one of the UK’s top 50 personal insurance brokers. The technology solutions specialist – which is showcasing Xdroid at the Contact Centre & Customer Service Summit – is also expecting increased adoption of […]
Are you ready for July’s Contact Centre & Customer Experience Summit?
The next Contact Centre & Customer Experience Summit takes place on the 7th & 8th July – both live and virtual attendance options are available! Your complimentary pass is entirely flexible – you can join us for both days, or choose a day that suits your needs – Please confirm your attendance here via our online form. Once submitted, we […]
