5 Minutes With… Davies Group’s Leon Boland
In the latest instalment of our contact centre industry executive interview series, we spoke to Leon Boland, Director of Learning Experiences Questions (Contact Centre) at Davies Group, about the company, the ongoing impact of COVID-19, opportunities with new technology and the importance of operational KPIs… Tell us about your company, products and services. We are a […]
Lower Costs and Improve Customer Service with Text Messaging
By mGage When it comes to customer service, consumers expect speed, convenience, and flexibility. By leveraging text messaging for customer service, you can be available when and where your customers need to reach you. Top companies use text messaging for many customer service applications, including… Fraud Alerts One-Time Passwords (OTP) Balance Checks Payment Reminders Payment Confirmation […]
‘Game-changing’ real-time speech analytics solution boosts contact centres’ sales, service and compliance standards
Avoira is forecasting a sales surge for its Xdroid speech analytics solution after the AI-powered technology was hailed as a game-changer by one of the UK’s top 50 personal insurance brokers. The technology solutions specialist – which is showcasing Xdroid at the Contact Centre & Customer Service Summit – is also expecting increased adoption of […]
Are you ready for July’s Contact Centre & Customer Experience Summit?
The next Contact Centre & Customer Experience Summit takes place on the 7th & 8th July – both live and virtual attendance options are available! Your complimentary pass is entirely flexible – you can join us for both days, or choose a day that suits your needs – Please confirm your attendance here via our online form. Once submitted, we […]
Do you specialise in Social Media solutions for contact centres? We want to hear from you!
Each month on Contact Centres Briefing we’re shining the spotlight on a different part of the customer care market – and in May we’re focusing on Social Media solutions. It’s all part of our ‘Recommended’ editorial feature, designed to help customer care industry buyers find the best products and services available today. So, if you’re a supplier of Social […]
BT’s ‘future-fit’ workplaces get first showing at Newcastle contact centre
BT has released new images of its Gosforth Contact Centre currently undergoing a multi-million-pound refurbishment – as it announced the project has already completed its first phase and will open later this year. The centre has undergone a major revamp to modernise it and create a workplace for hundreds of staff. The first phase of […]
Digital Customer Engagement Summit: Secure your place at October’s big event!
Will you be attending the Digital Customer Engagement Summit on the 13th October? Make sure you register today! Your free digital pass attendance options include; Live attendance includes; Your own personalised itinerary designed to suit your needs Live access to seminar sessions hosted throughout 1-2-1 access to innovative solution providers Free meals and refreshments throughout the event Virtual […]
INDUSTRY SPOTLIGHT: Gnatta independent SaaS customer communication
By Gnatta Gnatta is an independent SaaS customer communication company, catering for businesses of all sizes interested in maintaining consistently high standards and improving the efficiency and the effectiveness of their customer care. Our staff have a long history running contact centres. This means that you’re working with people with a deep understanding for the […]
Contact Centre & Customer Services Summit: Still time to register!
If you’ve not yet registered for next month’s Contact Centre & Customer Services Summit hurry – it takes place on 26th & 27th April. Your complimentary pass is entirely flexible – you can join us for both mornings, or choose a day that suits your needs – Please confirm your attendance here via our online form. Once submitted, we can […]
Do you specialise in Automated Customer Satisfaction solutions? We want to hear from you!
Each month on Contact Centres Briefing we’re shining the spotlight on a different part of the customer care market – and in April we’re focusing on Automated Customer Satisfaction solutions. It’s all part of our ‘Recommended’ editorial feature, designed to help customer care industry buyers find the best products and services available today. So, if you’re a supplier of Automated […]
