INDUSTRY SPOTLIGHT: Talkwalker consumer intelligence acceleration platform
Talkwalker is the #1 Consumer Intelligence Acceleration platform for brands to drive business impact. Recognized by Forrester as a Leader in Consumer Intelligence and Social Listening, the platform combines a multitude of internal and external data sources with AI powered by Blue Silk™ technology, for the most expansive view of consumers. Talkwalker Activate professional services […]
Do you specialise in CRM for contact centres? We want to hear from you!
Each month on Contact Centres Briefing we’re shining the spotlight on a different part of the customer care market – and in December we’re focusing on CRM. It’s all part of our ‘Recommended’ editorial feature, designed to help customer care industry buyers find the best products and services available today. So, if you’re a supplier of CRM solutions and […]
Level up in 2022 with these great online courses!
Our selection of online courses tailored specifically for the contact centre sector will enable you to both learn new skills and improve existing ones – sign up today! These are specially-curated online courses designed to help you and your team improve expertise and learn new things. The Customer Services online learning bundle provides you with […]
SAVE THE DATE: Contact Centre & Customer Services Summit 2022
The next Contact Centre & Customer Services Summit takes place on April 24th & 25th 2022 at the Radisson Red Heathrow. Your complimentary pass includes: – A corporate “speed-dating” itinerary of one-to-one meetings with solution providers – A seat at our industry seminar sessions (included within your itinerary) – Overnight accommodation at the venue – free of charge […]
Digital Customer Engagement Summit – Last chance to register!
We’re just a week away from the Digital Customer Engagement Summit – We have just a handful of places left, so register today! Wednesday 24th November Options include; LIVE Pass; – Your own personalised “corporate speed-dating” itinerary – 1-2-1 access to cost-saving and innovative suppliers – A seat at our insightful seminar sessions, led by industry thought leaders – […]
Digital Customer Engagement Summit – Just three places left!
We’re in the process of creating all the bespoke itineraries for next month’s Digital Customer Engagement Summit – We have just a handful of places left, so register today! Wednesday 24th November Options include; LIVE Pass; – Your own personalised “corporate speed-dating” itinerary – 1-2-1 access to cost-saving and innovative suppliers – A seat at our insightful seminar sessions, […]
Do you specialise in Display Boards for contact centres? We want to hear from you!
Each month on Contact Centres Briefing we’re shining the spotlight on a different part of the customer care market – and in November we’re focusing on Display Boards. It’s all part of our ‘Recommended’ editorial feature, designed to help customer care industry buyers find the best products and services available today. So, if you’re a supplier of Display Board […]
5 Minutes With… Sabio Group’s Stuart Dorman
In the latest instalment of our contact centre industry executive interview series we spoke to Stuart Dorman, Chief Innovation Officer at Sabio Group, the customer experience (CX) digital transformation specialist, about the company, the ongoing challenges posed by COVID-19, industry opportunities, new technology and why voice will remain king… Tell us about your company, products […]
Consumers blame banks, retailers and social media for ‘scamdemic’
Consumers think banks, retailers and mobile operators need to do more to protect them and their personal information from fraudsters. That’s according to research conducted by Callsign, which says trust in these organisations is eroding fast because consumers say they are drowning in scam messages from fraudsters spoofing brand names daily. The problem has become […]
Digital Customer Engagement Summit – Learn from the best this November
Here are the confirmed LIVE seminar sessions that you can enjoy at this November’s Digital Customer Engagement Summit. “The Autonomous Customer 2021: Cloudy with a chance of AI” It’s been only a year since our last regular global temperature check of customer attitudes – known as the ‘Autonomous Customer’ – but what a year! We’ve […]