Here are the confirmed LIVE seminar sessions that you can enjoy at this November’s Digital Customer Engagement Summit.

“The Autonomous Customer 2021: Cloudy with a chance of AI”

It’s been only a year since our last regular global temperature check of customer attitudes – known as the ‘Autonomous Customer’ – but what a year! We’ve seen many of the changes already happening in consumer behaviour being turbo-powered by the pandemic. Digital customer experiences have become part of our daily lives – whether it’s shopping, education, banking, working, or talking to our friends and family. It’s been a giant global experiment in living online and evidence suggests that some of these changes will stick.

Presented by: Nicola Millard, Head of Customer Insight & Futures at BT

“Putting the ‘SO WHAT’ into your digital content”

Every organisation is creating content but how many are creating engaging content that leads to an objective consistently. This keynote looks at how to do this in a Covid world.

Presented by: Andrew Davis, Digital Trainer and Keynote Speaker at Talk Digital

We can reserve you a free place that includes; complimentary meals and refreshments throughout, a seat at our industry seminar sessions and a personalised “speed-dating” itinerary with a selection of budget-saving and innovative solution providers.

Confirm your place here via our online form.