INDUSTRY SPOTLIGHT: Infobip global cloud communications platform
Infobip is a global cloud communications platform that enables businesses to build connected customer experiences across all stages of the customer journey at scale, with easy and contextualized interactions over customers’ preferred channels. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication, security and contact center solutions help clients and partners overcome the […]
Introducing… The Contact Centre & Customer Experience Summit
Spread over two mornings, the Contact Centre & Customer Experience Summit has been designed help you build business connections with the latest innovative and budget-saving suppliers within the industry. Thursday 7th & Friday 8th July 2021 Your pass is entirely free and includes flexible attendance options. Our cutting-edge software will create your bespoke itinerary that allows you […]
Do you specialise in CRM for contact centres? We want to hear from you!
Each month on Call Centres Briefing we’re shining the spotlight on a different part of the customer care market – and in December we’re focusing on CRM solutions. It’s all part of our ‘Recommended’ editorial feature, designed to help customer care industry buyers find the best products and services available today. So, if you’re a supplier of CRM solutions […]
SAVE THE DATE: Contact Centre & Customer Services Summit
The next Contact Centre & Customer Services Summit will take place on April 26th & 27th 2021 – Demand will be high so secure you delegate place today! At the event we will tailor-make an itinerary of pre-matched connections between you and suppliers of interest, where you can identify in advance, who best fits your business needs. […]
INDUSTRY SPOTLIGHT: Altitude Software omnichannel solutions
Altitude Software is a global provider of omnichannel solutions that unify all customer interactions whilst providing an exceptional customer and agent experience. Altitude Xperience is a complete omnichannel cloud contact centre service that powers more effective and efficient multimedia communication between your organisation and your customers, and is applicable to all industries who focus on customer […]
Learn from the best at next week’s Contact Centre & Customer Services Summit
Alongside amazing webinar sessions, we can arrange for you to meet key industry solution providers to help you prepare for the future at this full day virtual event. Contact Centre & Customer Services Summit – Monday 16th November Confirmed LIVE webinars include; “Maximising Remote Relationships: Social Selling” In a world where face to face consultations and meeting […]
5 Minutes With…. Jabra EMEA North MD Nigel Dunn
In the latest instalment of our contact centre industry executive interview series, we spoke to Jabra EMEA North‘s Managing Director Nigel Dunn (pictured) about the company, the ongoing challenges the sector faces as a result of COVID-19, market opportunities and the impact of new technology… Tell us about your company, products and services. Jabra is […]
Do you specialise in Display Boards for contact centres? We want to hear from you!
Each month on Call Centres Briefing we’re shining the spotlight on a different part of the customer care market – and in November we’re focusing on Display Boards solutions. It’s all part of our ‘Recommended’ editorial feature, designed to help customer care industry buyers find the best products and services available today. So, if you’re a supplier of Display […]
Contact Centre & Customer Services Summit: Solutions tailor made for you
At the Contact Centre & Customer Services Summit we can tailor-make an itinerary of pre-matched connections between you and suppliers of interest, where you can identify in advance, who best fits your business needs. You tell us the services you are looking for and we will source the best, most innovative and cost effective solutions providers […]
INDUSTRY SPOTLIGHT: eGain customer engagement solutions
By eGain eGain customer engagement solutions deliver digital transformation for leading brands – powered by virtual assistance, AI, knowledge, and analytics. Our comprehensive suite of applications help clients deliver memorable, digital-first customer experiences in an omnichannel world. To find out more about eGain, visit http://www.egain.com.
