With a majority of companies having fully or partially distributed workforces, keeping agents engaged and performing at their best is more important than ever. Stella Connect offers near real-time visibility into agent performance with integrated coaching workflows to drive agent improvement.
With response rates of up to 50% and near real-time feedback streams, team leaders can easily identify and act on meaningful coaching opportunities with their agents.
Stella Connect offers service teams a humanized, near real-time agent-level feedback platform, integrated quality assurance, and coaching that brings all of the relevant data points together.
Get visibility into agent performance, help agents and coaches develop in collaboration, and empower your team to deliver exceptional customer experiences with Stella Connect.