Upcoming Vendorcom events for cards & payments professionals – Register today!
If you’re in payments and interested to not only keep abreast of new developments, but also influence and drive positive change and innovation in the way that merchants take payments from consumers, don’t miss this series of essential events from Vendorcom. Vendorcom Europe is a multi-stakeholder business community that connects seekers, solvers and shapers in […]
Do you specialise in Artificial Intelligence for contact centres? We want to hear from you!
Each month on Call Centres Briefing we’re shining the spotlight on a different part of the customer care market – and in June we’re focusing on Artificial Intelligence solutions. It’s all part of our ‘Recommended’ editorial feature, designed to help customer care industry buyers find the best products and services available today. So, if you’re a supplier of Artificial […]
Stay in touch at the Contact Centre Services Summit
During such challenging times it is key to stay up to date with the industry and source new solutions for every eventuality. The Contact Centre Services Summit can help you do this – 14th & 15th September at the Radisson Blu Hotel, London Stansted. Would you like to attend as our guest? You can enjoy this small, niche event and […]
Take the Contact Centres Briefing Industry Lockdown Survey today!
Here at Contact Centres Briefing we’re looking for the best ways to keep you connected with the industry during these difficult times, so we’ve created a short survey to gauge your views on lockdown working practices and the kind of virtual events you might be interested in attending – it’s all completely anonymous and will […]
LIVE WEBINAR: Leading Organisations Are Accelerating Their Automation Plans – Learn Why and How
Date: Thursday 14th May Time: 2 pm – 2.40 pm (UK BST) 9 am – 9.40 am (Canada EDT) Register Here Digitalising services and leveraging automation helps to provide a better customer self-service support, making it more efficient to reach goals and maintain quality as customers benefit from improved CX and reduced costs for less […]
5 Minutes With… Christoph Neut, CEO at Sparkcentral
In the latest instalment of our contact centre & customer service executive interview series, we spoke to Sparkcentral CEO Christoph Neut about his company, industry opportunities, the challenges of coronavirus and new technologies… Tell us about your company, products and services. At Sparkcentral, we offer a global SaaS platform for digital customer service that enables […]
Re-connect with the industry at the Contact Centre Services Summit
During such challenging times it is key to stay up to date with the industry and source new solutions for every eventuality. The Contact Centre Services Summit can help you do this – 6th & 7th July at the Radisson Blu Hotel, London Stansted. Would you like to attend as our guest? You can enjoy this small, niche event and […]
Our ultimate webinar tip: Sparkcentral’s free masterclass 2020
Want an extra reason to stay home? We’ve got one. While events are being cancelled all over the world, Sparkcentral makes sure we stay up to date about the future of digital contact centers with 5 free webinars. Are you curious about the impact of asynchronous message channels for SLA based customer service? Or do […]
5 Minutes With… Christoph Cyrol, RingCentral
In the latest instalment of our contact centre executive interview series, we spoke to Christoph Cyrol, Product Marketing Manager – Contact Centre at RingCentral about his company, industry opportunities, challenges, technology and Stranger Things… Tell us about your company, products and services. RingCentral delivers cloud-based CCaaS and UCaaS to provide fresh approaches for contact centres and customer engagement […]
RCS: Conversational Messaging Assists Customer Service
With brands searching for innovative and new ways to engage their end-users they can now unlock the benefits of RCS (Rich Communication Services) business messaging. RCS is truly a conversational channel that is transforming the messaging landscape as it speaks to the need for customers to receive more personalised, richer, and engaging messaging. RCS compliments […]
