G3 Comms and Connect Manage Services merge
G3 Comms and Connect Managed Services have merged, creating a new Customer Experience (CX) and Unified Communications (UC) managed services provider, backed by Apiary Capital. The new group will be one of the largest of its kind in the UK, generating annual turnover in revenues in excess of £55 million. Since the LDC-backed MBO in […]
Join AO, E.ON, Virgin Media and more this autumn – free priority pass
The Call Centre & Customer Services Summit is taking place this autumn and we want you to be there. 16 & 17 September 2019 – Hilton Manchester Deansgate We’d like to offer you a free VIP priority pass to this two-day event. The ticket will give you the opportunity to meet with suppliers based on […]
Digital Customer Engagement Summit – Claim your VIP place!
We have a free VIP place reserved for you at the Digital Customer Engagement Summit – Can you join us? 15 October 2019 – Hilton London Canary Wharf This unique event is entirely FREE for you to attend – simply reserve your place here for the opportunity to:- Source new innovative and budget-saving suppliers Attend inspirational seminar sessions from […]
Jabra launches PanaCast real-time intelligent video solution
Jabra has unveiled a smart Panoramic-4K Plug-and-Play video solution, PanaCast. Described as a ‘real-time immersive intelligent vision system’, PanaCast offers 180-degree panoramic video, which ensures everyone in the room is seen. Jabra says PanaCast provides unique value for huddle rooms and spaces, delivering wall-to-wall video, audio and data, which is critical for modern video collaboration. […]
8×8 inks partnership with EveryCloud in North West
8×8 has partnered with EveryCloud, strengthening its reach to customers in the North West of England. EveryCloud supports clients across all sectors – from global financial services businesses such as BDO, to professional sports organisations such as Everton Football Club. With this partnership, 8×8 further extends its channel reach in the UK and in particular the […]
Digital Customer Engagement Summit – Claim your free VIP place
We have a free VIP place reserved for you at the Digital Customer Engagement Summit – Can you join us? 15 October 2019 – Hilton London Canary Wharf This unique event is entirely FREE for you to attend – simply reserve your place here for the opportunity to:- Source new innovative and budget-saving suppliers Attend inspirational seminar sessions from […]
60+ reasons to attend the Call Centre & Customer Services Summit
We’ve got 60 good reasons why you should be attending this autumn’s Call Centre & Customer Services Summit, which takes place on September 16th & 17th at the Hilton Deansgate, Manchester. At least 60 senior education procurement professionals will be attending specifically to source new suppliers. If that’s not enough reason for you to attend, […]
Do you specialise in Virtual Contact Centres? We want to hear from you!
Each month on Call Centres Briefing we’re shining the spotlight on a different part of the customer care market – and in July we’re focussing on Virtual Contact Centres. It’s all part of our ‘Recommended’ editorial feature, designed to help customer care industry buyers find the best products and services available today. So, if you’re a supplier of Virtual […]
Overpayment errors creating customer care ‘ticking time bomb’
Citizens Advice has found regulators have allowed water, energy, broadband and telephone networks to overcharge customers by £24.1 billion over the past fifteen years. The charity is calling for companies to return some of this to customers through a rebate on their bills and for regulators to stop this happening again. The research follows its […]
Compliance software investments ‘a priority’ for contact centres
91 per cent of contact centre IT staff consider compliance software investments a priority. The research commissioned by enterprise software solutions company, NICE, also found that 97 percent of IT and compliance professionals were concerned about the ability of their organisation to meet today’s compliance requirements. These concerns ranged from the introduction of new regulations […]
