Learn from the best at the Contact Centre & Customer Services Summit
We only have a limited number of complimentary places left to attend the next Contact Centre & Customer Services Summit – Make sure you register for the opportunity to learn from some of the industry leading thinkers. The Radisson Hotel & Conference Centre, London Heathrow 25th & 26th April It is a great day to […]
Do you specialise in contact centre Analytics? We want to hear from you!
Each month on Contact Centres Briefing we’re shining the spotlight on a different part of the customer care market – and in February we’re focusing on Analytics. It’s all part of our ‘Recommended’ editorial feature, designed to help customer care industry buyers find the best products and services available today. So, if you’re a supplier of Analytics solutions and would […]
Talkdesk named a Leader in the 2021 Gartner Magic Quadrant for CCaaS
Talkdesk again named a Leader in the 2021 Gartner Magic Quadrant for CCaaS. We believe Talkdesk was positioned as a Leader based on our strong commitment to Gartner’s four pillars of great customer service, and our vision for analytics-driven engagements for both customers and employees. Download the report to learn what Gartner says about Talkdesk […]
UK National Contact Centre Awards open for 2022 nominations
Described as ‘incredible’ and ‘game changing’, the UK National Contact Centre Awards (UKNCCA) is the largest programme that recognises the amazing talent within the UK contact centre industry, with CCMA members benefiting from free entry. Contact centres across the UK are invited to recognise the outstanding work of their teams and individuals by nominating them […]
Personalisation should be harnessed for better customer communication in 2022
Paul Adams, Senior Director at cloud communications platform Twilio, has shared his 2022 predictions, drawing on observations in consumer behaviour and customer engagement over the pandemic… The increased use of first-party data to understand customers from small businesses “Historically, Netflix and Amazon have dominated the practice of personalisation by making use of first party data, […]
Movers & shakers: Talkwalker’s top 10 brands of 2021
2021 flashed by, and brands across the globe kept the pedal to the metal to stay one step ahead of a relentless year. COVID restrictions eased and then returned, competition in the digital realm was fiercer than ever, and consumer preferences changed in the blink of an eye. However, there were several brands that excelled […]
WEBINAR REWIND: A digital-first strategy for customer engagement
Don’t worry if you missed last month’s excellent Talkdesk webinar on customer engagement – You can now watch the entire session again online! Customers are increasingly opting to engage digitally with the companies they do business with. This has as much to do with the continuing demographic shift to predominantly digitally native consumers as it […]
Contact Centre & Customer Services Summit – Register now for April’s event!
The next Contact Centre & Customer Services Summit takes place on April 24th & 25th 2022 at the Radisson Red Heathrow. Your complimentary pass includes: – A corporate “speed-dating” itinerary of one-to-one meetings with solution providers – A seat at our industry seminar sessions (included within your itinerary) – Overnight accommodation at the venue – free of charge […]
Do you specialise in Agent Coaching & Monitoring? We want to hear from you!
Each month on Contact Centres Briefing we’re shining the spotlight on a different part of the customer care market – and in January we’re focusing on Agent Coaching & Monitoring. It’s all part of our ‘Recommended’ editorial feature, designed to help customer care industry buyers find the best products and services available today. So, if you’re a supplier of […]
DOWNLOAD: The future of workforce engagement in the contact centre
By Talkdesk This year, as employers and employees navigate a work environment that is anything but “business as usual,” leaders in every area are discovering more questions than clear answers. And the contact centre is no exception. While many uncertainties remain in determining the future of workforce engagement, it is safe to expect that those […]