Using personalisation to support your vulnerable customers
This article was originally published in The Good CX Guide, an e-book on the topic of caller experience best practice. To download the guide, packed with practical advice for contact centre professionals, please click here. A personalised caller experience allows customers to interact with you in a way that suits them, that allows them to feel unique […]
How can working from home impact your customers?
Many employees across the country are now working from home, and have been for some time. Transitioning from office to home on the face of it seems like a straight forward task of moving hardware when in fact what we’ve learnt over the passed year is that- one of the biggest mistake’s companies have made […]
Digital Customer Engagement Summit – Last chance to register!
We’re just a week away from the Digital Customer Engagement Summit – We have just a handful of places left, so register today! Wednesday 24th November Options include; LIVE Pass; – Your own personalised “corporate speed-dating” itinerary – 1-2-1 access to cost-saving and innovative suppliers – A seat at our insightful seminar sessions, led by industry thought leaders – […]
INDUSTRY SPOTLIGHT: 8×8 Voice for Microsoft Teams
By EveryCloud With the number of active users on Microsoft Teams having reached an incredible 145 million as of April 2021, it’s clear that Teams is a popular solution for internal communications. What if you could enhance that solution? Bring your external communications in to the world of Microsoft Teams. 8×8 Voice for Microsoft Teams […]
Agile Queue Management – How to manage queues more effectively
By Kirsty Ferguson, Enterprise Engagement Lead, Premier CX N.B. This article was originally published in The Good CX Guide, an e-book on the topic of caller experience best practice. To download the guide, packed with practical advice for contact centre professionals, please click here. In most articles I have read about managing call queues, one piece of advice […]
EBOOK DOWNLOAD: Unlocking the potential of your #1 asset – Your people
By Sabio Group Are you in danger of leaving your people behind? Despite the upheaval caused by Covid-19, the annual rate of attrition among UK contact centre advisors remained at around 15% to 20% in 2020. However, we are now starting to see a crisis in the industry, with attrition rates soaring. With the estimated […]
WEBINAR: A digital-first strategy for customer engagement
Thursday, Nov. 4, 10 a.m. BST | 11 a.m. CET Click Here To Register Customers are increasingly opting to engage digitally with the companies they do business with. This has as much to do with the continuing demographic shift to predominantly digitally native consumers as it does with changing communications preferences. In light of these […]
Digital Customer Engagement Summit – Just three places left!
We’re in the process of creating all the bespoke itineraries for next month’s Digital Customer Engagement Summit – We have just a handful of places left, so register today! Wednesday 24th November Options include; LIVE Pass; – Your own personalised “corporate speed-dating” itinerary – 1-2-1 access to cost-saving and innovative suppliers – A seat at our insightful seminar sessions, […]
INDUSTRY SPOTLIGHT: Service advisor mental health and wellbeing
By Sabio Group Why it’s time to look inwards and unlock the potential of your number one asset in a post-Covid world – your contact centre staff. The growth of automation and self-service technology is helping organisations serve their customers in the way they want to engage. But have we stopped to consider the impact […]
Do you specialise in Display Boards for contact centres? We want to hear from you!
Each month on Contact Centres Briefing we’re shining the spotlight on a different part of the customer care market – and in November we’re focusing on Display Boards. It’s all part of our ‘Recommended’ editorial feature, designed to help customer care industry buyers find the best products and services available today. So, if you’re a supplier of Display Board […]