Do you specialise in Contact Centre Training & Development solutions? We want to hear from you!
Each month on Contact Centres Briefing we’re shining the spotlight on a different part of the customer care market – and in August we’re focusing on Training & Development solutions. It’s all part of our ‘Recommended’ editorial feature, designed to help customer care industry buyers find the best products and services available today. So, if you’re a supplier of […]
Join us at the Contact Centre & Customer Services Summit this September!
Register now for your complimentary guest pass to our Contact Centre & Customer Services Summit, which will be taking place on September 13th & 14th. The Summit provides a platform for senior industry professionals and their suppliers – for one-to-one business meetings, learning and networking. Join us entirely for free and enjoy benefits such as; – […]
WEBINAR: How AI is delivering a new generation of CX Analytics
Contact centres spend significant resources evaluating agent effectiveness and customer sentiment, but don’t always know if they are capturing the right data, creating the right KPIs and sharing the available analytics to allow them to improve agent and customer metrics. Has your approach to analytics been re-evaluated to take advantage of today’s cloud and AI […]
Digital Customer Engagement Summit: Secure your place today!
October’s Digital Customer Engagement Summit Summit is going ahead as planned – Make sure you register your place! The Summit has been unaffected by the recent government announcements, but we wanted to update you about the guidelines that we have put in place at the event; – Plenty of space as the venue be running at […]
INDUSTRY SPOTLIGHT: Stella Connect customer service feedback, coaching & QA
In an ultra-competitive market, how do brands deliver great customer experiences that set them apart from their competition? It all boils down to human touch. Today’s front-line teams have become a major driver of customer loyalty and retention. That’s why we’ve built a platform to help you empower your front-line team to deliver great exceptional […]
Do you specialise in Virtual Contact Centre solutions? We want to hear from you!
Each month on Contact Centres Briefing we’re shining the spotlight on a different part of the customer care market – and in July we’re focusing on Virtual Contact Centre solutions. It’s all part of our ‘Recommended’ editorial feature, designed to help customer care industry buyers find the best products and services available today. So, if you’re a supplier of […]
Join us at the Digital Customer Engagement Summit this October!
Good news! This October’s Digital Customer Engagement Summit Summit is still going ahead as planned and we cannot wait to see you in person! The Summit has been unaffected by the recent government announcements, but we wanted to update you about the guidelines that we have put in place at the event; – Plenty of space as […]
Empower Agents to Deliver Exceptional Experiences
By Medallia Create a motivated and engaged work-from-anywhere team that brings a human touch to every customer interaction. Get visibility into agent performance, identify coaching opportunities, and streamline your QA program with Stella Connect by Medallia. Start using the CX management tool your team actually likes, today. Click here to find out more.
Virtual Experience – Brilliant CX begins here
Sign-up for CXNow, a Sabio content streaming series that focuses on the issues that drive brilliant customer experiences. We’ll show you a world where all repetitive and predictable tasks are handled by tech and processes that empower your teams to build more human customer connections, how the rise of the machines has super-boosted the potential of […]
Digital Customer Engagement Summit: Book your delegate place today!
As a professional within the customer engagement sector, we’d like to invite you to a small niche event that we’re hosting on the 13th October at Hilton London Canary Wharf. I understand that your time is precious and extremely limited – the Digital Customer Engagement Summit can save you time by allowing you to connect and network […]