Why text messaging should be part of your omnichannel customer service strategy
By mGage Americans spend about five hours a day on their phones, according to TechCrunch. Consumers expect customized and genuine engagement in real-time, across all communication channels. This trend toward personalized conversational messaging isn’t going away, particularly in the business world. As a result, SMS has become a popular platform among businesses for customer service. […]
WEBINAR: Employee engagement in a remote-work world
By Puzzel In this new world of hybrid working, contact centre leaders face a difficult challenge. How can you keep teams happy, connected and engaged, regardless of where they’re logging in? Join Puzzel’s webinar with guest speaker, Sandra Thompson for top tips on maintaining a strong company culture, keeping teams aligned, and supporting agents’ wellbeing. […]
The greatest awards programme in the customer contact industry is now open for nominations
In its 21st year, the European Contact Centre & Customer Service Awards (ECCCSAs) is the longest running and largest awards programme in the customer contact industry. The awards recognise organisations across Europe that are leading the way in delivering exceptional service to customers. You can nominate your teams or organisations until 16 July and the […]
SAVE THE DATE: Contact Centre & Customer Services Summit
You can now register for your complimentary guest pass to our hybrid Contact Centre & Customer Services Summit, which will be taking place on September 13th & 14th. The Summit provides a platform for senior industry professionals and their suppliers – for one-to-one business meetings, learning and networking. Join us entirely for free and enjoy benefits […]
ON Festival: A people-first celebration – Register today!
ON Festival by Freshworks will host an exciting line-up of speakers who have pioneered the values that put people first in business. Coupled together with world-class entertainment, this event will leave you feeling energised, inspired and entertained. Together with over 5,000 business leaders from across Europe, ON Festival will explore the role you and your […]
Cyber Security: Data ‘re’-assurance in the age of GDPR
How do organisations know their data is secure? And how can companies ensure that a network breach won’t result in a loss of sensitive data? The consequences of a data breach are potentially disastrous for any organisation, so companies need to be reassured that their data is secure at all times in line with any […]
Content Guru secures partnership with Wavenet
Content Guru has unveiled a new partnership with prominent British managed-services provider, Wavenet, as part of its ongoing strategy of integrating with high-value partners in key markets. Content Guru and Wavenet’s new alliance is built upon a shared mission to deliver outstanding and transformational communications technology to organizations across the UK. With over 15 years’ […]
WEBINAR: Hyper-personalisation in financial services
21.05.2021 12:00 – 13:00 BST / 13:00 – 14:00 CET Click Here To Register Technology is changing the way people manage their money. Fintechs are disrupting the market with innovative new services that have raised the bar for seamless digital banking, accounting and insurance. But incumbent firms are now keeping pace, undergoing ambitious digital transformations […]
Digital Customer Engagement Summit: Everything you need to know
The Digital Customer Engagement Summit is designed to help and support customer service and IT/digital customer professionals like you. Taking place on the 13th October at the Hilton London Canary Wharf, this is a small event that allows you to network and build essential business connections with solution providers that can support you with your current […]
Do you specialise in Artificial Intelligence solutions for contact centres? We want to hear from you!
Each month on Contact Centres Briefing we’re shining the spotlight on a different part of the customer care market – and in June we’re focusing on Artificial Intelligence solutions. It’s all part of our ‘Recommended’ editorial feature, designed to help customer care industry buyers find the best products and services available today. So, if you’re a supplier of Artificial […]