Do you specialise in Web Chat solutions? We want to hear from you!
Each month on Call Centres Briefing we’re shining the spotlight on a different part of the customer care market – and in October we’re focussing on Web Chat solutions. It’s all part of our ‘Recommended’ editorial feature, designed to help customer care industry buyers find the best products and services available today. So, if you’re a supplier of Web […]
WEBINAR: Speech analytics with CallMiner and Ember Services
Identify and stop customer and agent dissatisfaction and trigger points for better business outcomes. Hear how through Speech Analytics you can develop a deeper understanding of positive (and negative) behaviours amongst your customers and employees. Join Ember Services and CallMiner 10 September, 2019 at 2:00 p.m. BST / 9:00 a.m. EDT to learn best practices […]
5 Minutes With… Kevin Morley, Crown Commercial Services
In the latest of our ongoing series of interviews with leading customer care professionals, we sat down with Kevin Morley, Deputy Director at Customer Service at Crown Commercial Services, to talk about industry trends, challenges and careers advice… Tell us a little bit about your career to date and what your current professional focus is? […]
Digital Customer Engagement Summit – Attend for free!
There’s a free VIP place reserved for you at the Digital Customer Engagement Summit – claim it today! 15 October 2019 – Hilton London Canary Wharf This unique event is entirely FREE for you to attend – simply reserve your place here for the opportunity to:- Source new innovative and budget-saving suppliers Learn from inspirational seminar sessions […]
Banking on security: Keeping customer data secure in financial services
Simon Hill, Legal & Compliance, Certes Networks The protection of sensitive data in line with regulations, both for banks and other financial services organisations, is currently a big challenge. The way these organisations operate has changed dramatically in recent years, due mostly to the fact that financial institutions are not only heavily regulated by data privacy […]
8×8 Named a Leader in 2019 Gartner Magic Quadrant for Unified Communications as a Service
8×8 has been named by Gartner as a Leader in the 2019 Magic Quadrant for Unified Communications as a Service, Worldwide. It’s the eighth year in a row 8×8 has been recognised as a Leader in the report. “Companies using one technology platform for voice, video collaboration, team messaging and contact centre from a single vendor […]
8X8 Wins UC Today 2019 Best Cloud Communications Provider Award
8×8 has been named Best Cloud Communications Provider at the UC Today 2019 Awards. The category recognises organisations that have proven market success and continue to push the boundaries of innovation in this sector. 8×8 was selected as the winner from a group of industry heavyweights. The UC Awards, hosted by UC Today, is a […]
UK outsourcing rebounds as government spending increases
A rise in government spending saw the UK outsourcing market rebound in Q2 after a quiet first quarter, according to the Arvato UK Outsourcing Index. The research, compiled by business outsourcing partner Arvato CRM Solutions UK and industry analyst NelsonHall, showed that contracts worth a total of £938 million were signed by UK organisations between […]
GUEST BLOG: Demystifying Data Subject Access Requests
One year on from the introduction of the General Data Protection Regulation (GDPR) and it is becoming clear that when it comes to Data Subject Access Requests (DSAR), organisations are confused regarding a desire to balance the rights of an individual with the needs of an organisation, John Potts (Head of DPO DSAR and Breach […]
NICE partners with Atos to drive digital transformations
Cloud contact centre software platform NICE inContact has partnered with French digital transformation specialist Atos, which currently operates in 73 countries and employs over 110,000 members of staff. The partnership will see the creation of NICE inContact CXone, a solution for Contact Center as a Service and bring CXone to the company’s installed base of […]
