Last week the experts at Ember Group hosted an essential webinar exploring how the COVID-19 crisis is challenging businesses like never before, as some fight for survival and all need to focus on how to adapt to new competitive forces and very different consumer needs and demands.
In these unprecedented times the need to digitise your business and optimise your operating model is being driven by intelligent automation that combines AI, Virtual Workers or Bots, Analytics, APPS and Digital Touch Points, ensuing a more effective business processes without creating silos of cost that are unsustainable.
During the webinar, we were joined by guest panellists Edward Colver MBE, NHS Digital and Sergio Martin, Global Customer Support, IKEA Retail (Ingka Group) as we engaged in an in-depth discussion on the many ways that intelligent automation has supported organisations especially since the outbreak of COVID-19.
We heard insights from both organisations on how they implemented automation while minimising threats.
To re-watch the webinar, simply view it below or click here.
If you’ve got any questions about the content presented, or you’d like to talk further about how Ember can support your CX operations, please send an email to firstname.lastname@example.org.