GUEST BLOG: Creating an environment that motivates millennials
By Nazma Quarban, Chief Revenue Officer, Cognism By 2025, 75% of the global workforce will be made up of millennials; a shift that businesses need to prepare for in order to attract and retain workers. Forget about the misconceptions, millennial employees can be just as hardworking, spirited and loyal as any other generation; it’s all about how you […]
GUEST BLOG: Four questions organisations need to ask after a cyber attack
Cyber attacks are inevitable, but it’s how an organisation deals with them that can make or break their business. Have they got all the answers, and do they fully understand the implications? Can they be sure the attack won’t happen again? Swift and comprehensive incident response is a critical step to ensuring the future security […]
Do you specialise in Training & Development for Contact Centres? We want to hear from you!
Each month on Call Centres Briefing we’re shining the spotlight on a different part of the customer care market – and in August we’re focussing on Training & Development. It’s all part of our ‘Recommended’ editorial feature, designed to help customer care industry buyers find the best products and services available today. So, if you’re a supplier of Training […]
Claim your priority pass for the Digital Customer Engagement Summit
The Digital Customer Engagement Summit is taking place this autumn and we’d love it if you could join us as our VIP guest. 15 October 2019 – Hilton London Canary Wharf This VIP pass will give you the opportunity to meet with suppliers based on your own unique requirements, attend a series of seminars and […]
Network with the best at the Call Centre & Customer Services Summit
Join your peers and the industry’s leading suppliers at the Call Centre & Customer Services Summit, which is taking place this autumn. 16 & 17 September 2019 – Hilton Manchester Deansgate We’d like to offer you a free VIP priority pass to this two-day event. The ticket will give you the opportunity to meet with suppliers […]
Content Guru inks cloud services deal with UK government
Content Guru has been accepted as a ‘Cloud Software’ supplier to the UK Government as part of the G-Cloud 11 framework. G-Cloud is an initiative to provide a system for departments and public sector bodies to procure cutting-edge cloud computing solutions. As a supplier, Content Guru’s storm contact centre platform, its modules and solutions are […]
Woven employee wins ‘Hero of the Year’ at industry awards
Sue Baker, a team leader in Woven’s B2B telemarketing department, was awarded the Hero of the Year accolade at the South West Contact Centre Awards, which took place at Bristol Aerospace on June 27th. With 13 years of service, Baker was put forward for the award in recognition of her commitment to making a difference, […]
G3 Comms and Connect Manage Services merge
G3 Comms and Connect Managed Services have merged, creating a new Customer Experience (CX) and Unified Communications (UC) managed services provider, backed by Apiary Capital. The new group will be one of the largest of its kind in the UK, generating annual turnover in revenues in excess of £55 million. Since the LDC-backed MBO in […]
Join AO, E.ON, Virgin Media and more this autumn – free priority pass
The Call Centre & Customer Services Summit is taking place this autumn and we want you to be there. 16 & 17 September 2019 – Hilton Manchester Deansgate We’d like to offer you a free VIP priority pass to this two-day event. The ticket will give you the opportunity to meet with suppliers based on […]
Digital Customer Engagement Summit – Claim your VIP place!
We have a free VIP place reserved for you at the Digital Customer Engagement Summit – Can you join us? 15 October 2019 – Hilton London Canary Wharf This unique event is entirely FREE for you to attend – simply reserve your place here for the opportunity to:- Source new innovative and budget-saving suppliers Attend inspirational seminar sessions from […]
