Stay in touch at the Contact Centre Services Summit
During such challenging times it is key to stay up to date with the industry and source new solutions for every eventuality. The Contact Centre Services Summit can help you do this – 14th & 15th September at the Radisson Blu Hotel, London Stansted. Would you like to attend as our guest? You can enjoy this small, niche event and […]
Take the Contact Centres Briefing Industry Lockdown Survey today!
Here at Contact Centres Briefing we’re looking for the best ways to keep you connected with the industry during these difficult times, so we’ve created a short survey to gauge your views on lockdown working practices and the kind of virtual events you might be interested in attending – it’s all completely anonymous and will […]
LIVE WEBINAR: Leading Organisations Are Accelerating Their Automation Plans – Learn Why and How
Date: Thursday 14th May Time: 2 pm – 2.40 pm (UK BST) 9 am – 9.40 am (Canada EDT) Register Here Digitalising services and leveraging automation helps to provide a better customer self-service support, making it more efficient to reach goals and maintain quality as customers benefit from improved CX and reduced costs for less […]
Removing the friction from Customer Experience
By Simon Black, CEO, Awaken The world in which we now live and work is truly global and as such many companies need to communicate with customers across multiple languages. The inability to converse with customers in a common language presents barriers for many businesses. And while it may seem like a huge ask to address this need the technology now […]
Upgrade your on-premise PBX to support remote working with ContactOne’s BCP
With on-premise telephony systems PBX, the remote homeworking functionality is often limited to call forwarding extensions to mobile phones and other landlines. Using this method will get your calls answered, but the user-experience will be very limited, as many of the functions a business uses a PBX for, such as transferring customer calls to colleagues […]
Millennials and Next Gen are driving a message-focused future
By Nick Millward, Vice President Europe at mGage In recent years, smartphones have become the standard and with 95% of smartphones being used daily, coupled with the innovative capabilities and growing impact on our lives, it is a trend that businesses across all sectors need to pay attention to. In turn, Over-the-Top (OTT) applications, or […]
5 Minutes With… Christoph Neut, CEO at Sparkcentral
In the latest instalment of our contact centre & customer service executive interview series, we spoke to Sparkcentral CEO Christoph Neut about his company, industry opportunities, the challenges of coronavirus and new technologies… Tell us about your company, products and services. At Sparkcentral, we offer a global SaaS platform for digital customer service that enables […]
Re-connect with the industry at the Contact Centre Services Summit
During such challenging times it is key to stay up to date with the industry and source new solutions for every eventuality. The Contact Centre Services Summit can help you do this – 6th & 7th July at the Radisson Blu Hotel, London Stansted. Would you like to attend as our guest? You can enjoy this small, niche event and […]
Our ultimate webinar tip: Sparkcentral’s free masterclass 2020
Want an extra reason to stay home? We’ve got one. While events are being cancelled all over the world, Sparkcentral makes sure we stay up to date about the future of digital contact centers with 5 free webinars. Are you curious about the impact of asynchronous message channels for SLA based customer service? Or do […]
Connect ESAT to CSAT in Times of Crisis: NICE introduces WEM@home
At a time when human connections matter most, are your frontline employees empowered to perform, and inspired to care? Are you doing all you can to keep your agents engaged and motivated? Now, more than ever, every moment in the customer journey matters. The COVID-19 crisis has evolved to render face-to-face touchpoints less frequent, thereby […]