Digital Customer Engagement Summit – Everything you need to know
Are you free on October 13th? Join 60 of your peers at the Digital Customer Engagement Summit! This is a bespoke and highly-targeted one-day event created specifically for senior professionals like you. It is entirely FREE for you to attend. Simply register your place here! When: 13 October Where: Hilton London Canary Wharf Format: Corporate […]
Join us at the Contact Centre & Customer Services Summit this July
There’s a free guest place reserved for you at the Contact Centre & Customer Services Summit – find out what you could discover at this unique two-day event. 6 & 7 July 2020 – Radisson Blu, London Stansted This unique event is entirely FREE for you to attend – simply RSVP here. Source new innovative […]
Do you specialise in Automated Customer Satisfaction solutions? We want to hear from you!
Each month on Call Centres Briefing we’re shining the spotlight on a different part of the customer care market – and in April we’re focusing on Automated Customer Satisfaction solutions. It’s all part of our ‘Recommended’ editorial feature, designed to help customer care industry buyers find the best products and services available today. So, if you’re a supplier of […]
Best practices in SMS customer care
By mGage Did you know that 95% of people who had a bad experience are willing to give a brand another go if they know that their issue was dealt with correctly[1]? Customer care is extremely important for brands, and facilitating customer care over as many communication channels as possible is good business practice. Text […]
Digital Customer Engagement: 2020 buying trends revealed
Online Live-Chat Systems, Self Service and VoC Programmes top the list of solutions the UK’s leading digital customer engagement professionals are sourcing in 2020. The findings have been revealed following the recent Digital Customer Engagement Summit, where delegates registering to attend the event were been asked which areas they needed to invest in during 2020 […]
2020 Contact centre trends you need to know
Contact Centre executives have a lot on their plates. To thrive in 2020 and beyond, successful leaders must set their sights on strategic differentiation, not daily firefighting. No longer is it sufficient to react in-the-moment and call it good enough. The smartest (and most successful) contact centre leaders realise they need to keep looking forward […]
eTailing Summit – Registration open, secure your place!
Registration is now open for this summer’s eTailing Summit – Claim your complimentary guest pass today. What can I expect? Taking place on July 7th at the Hilton London Canary Wharf, the eTailing Summit allows senior ecommerce professionals to share forward-thinking ideas, meet new partners and discover new ways to underpin their strategies. It’s entirely FREE […]
Book now for the Contact Centre & Customer Services Summit
There’s a free guest place reserved for you at the Contact Centre & Customer Services Summit – find out what you could discover at this unique two-day event. 2 & 3 June 2020 – Radisson Blu, London Stansted This unique event is entirely FREE for you to attend – simply RSVP here. Source new innovative […]
Using Artificial Intelligence to build a great future for CX
AI is already here and it’s revolutionising the way businesses manage their data to transform the customer experience (CX). Henry Jinman, Commercial Director at EBI.AI, says it pays to tread with caution, despite all the success stories and shares his top 3 Tips for before you begin… No longer confined to the realms of science […]
5 Minutes With… Harriet Treadwell, Butternut Box
In the latest instalment of our contact centre executive interview series, we sat down with Harriet Treadwell, Head of Customer Love at Butternut Box, to talk about her company’s approach to CX, industry opportunities, challenges and career… Tell us a little bit about yourself and your career to-date. I head up the amazingly dedicated Customer Love […]