Jabra launches PanaCast real-time intelligent video solution
Jabra has unveiled a smart Panoramic-4K Plug-and-Play video solution, PanaCast. Described as a ‘real-time immersive intelligent vision system’, PanaCast offers 180-degree panoramic video, which ensures everyone in the room is seen. Jabra says PanaCast provides unique value for huddle rooms and spaces, delivering wall-to-wall video, audio and data, which is critical for modern video collaboration. […]
8×8 inks partnership with EveryCloud in North West
8×8 has partnered with EveryCloud, strengthening its reach to customers in the North West of England. EveryCloud supports clients across all sectors – from global financial services businesses such as BDO, to professional sports organisations such as Everton Football Club. With this partnership, 8×8 further extends its channel reach in the UK and in particular the […]
AI: It’s a new dawn, it’s a new day, it’s a new way of customer support and engagement
With headlines stating that AI will be ‘the death of the contact centre’, it’s understandable that Contact Centre Managers might feel like the world is against them. AI-driven technology is not new, in fact people been talking about it since the summer conference at Dartmouth College in 1956, where the attendees became leaders of AI […]
Digital Customer Engagement Summit – Claim your free VIP place
We have a free VIP place reserved for you at the Digital Customer Engagement Summit – Can you join us? 15 October 2019 – Hilton London Canary Wharf This unique event is entirely FREE for you to attend – simply reserve your place here for the opportunity to:- Source new innovative and budget-saving suppliers Attend inspirational seminar sessions from […]
60+ reasons to attend the Call Centre & Customer Services Summit
We’ve got 60 good reasons why you should be attending this autumn’s Call Centre & Customer Services Summit, which takes place on September 16th & 17th at the Hilton Deansgate, Manchester. At least 60 senior education procurement professionals will be attending specifically to source new suppliers. If that’s not enough reason for you to attend, […]
Do you specialise in Virtual Contact Centres? We want to hear from you!
Each month on Call Centres Briefing we’re shining the spotlight on a different part of the customer care market – and in July we’re focussing on Virtual Contact Centres. It’s all part of our ‘Recommended’ editorial feature, designed to help customer care industry buyers find the best products and services available today. So, if you’re a supplier of Virtual […]
Overpayment errors creating customer care ‘ticking time bomb’
Citizens Advice has found regulators have allowed water, energy, broadband and telephone networks to overcharge customers by £24.1 billion over the past fifteen years. The charity is calling for companies to return some of this to customers through a rebate on their bills and for regulators to stop this happening again. The research follows its […]
Compliance software investments ‘a priority’ for contact centres
91 per cent of contact centre IT staff consider compliance software investments a priority. The research commissioned by enterprise software solutions company, NICE, also found that 97 percent of IT and compliance professionals were concerned about the ability of their organisation to meet today’s compliance requirements. These concerns ranged from the introduction of new regulations […]
5 Minutes With… Jeremy Payne, Enghouse Interactive
As part of our ongoing executive interview series, we sat down with Jeremy Payne, International VP Marketing at Enghouse Interactive, to talk about customer interaction, market trends and the pace of change… Q: Tell us about your company, products and services. A:We develop customer interaction management solutions. Core technologies include contact centre, attendant console, predictive […]
Network your way to success at the Digital Customer Engagement Summit
The Digital Customer Engagement Summit takes place in London on October 19th – Register today to join 60 fellow professionals for a full day of networking and business connections. Confirm your FREE VIP place here! The Summit will give you access to innovative and cost-saving suppliers for a series of pre-arranged, face-to-face meetings based on […]
