Your virtual pass to next month’s virtual Contact Centre & Customer Services Summit includes access to four webinar sessions – Confirm your attendance today!
The webinars include:-
“Inspire culture change and improve performance using intrapreneurship”
Using the ‘What Would I Do If It Was My’ methodology, Alison delves into the minds of the top entrepreneurs to bring you implementable methods to enhance your performance.
Presented by: Alison Edgar MBE, Managing Director at Sales Coaching Solutions
“Conversations ‘stears’ for better customer service and sales”
In this presentation we’ll be looking at the art of conversation. Sharing techniques of how to influence and persuade people in to taking the action YOU want.
Presented by: Anthony Stears, Managing Director at The Telephone Assassin Ltd
“How to spark joy with your customers and your team”
This talk will go through how you can surprise and delight your customers, motivate your team with culture and how using the human touch keeps both external and internal relationships at a world class level.
Presented by: Harriet Treadwell, Head of Customer Love at Butternut Box
“Human Centric Brands in a Digital World”
In a world where more and more is automated how can we ensure that the experience a customer has still feels human?
Presented by: Clare Willetts, Former Head of Customer and Brand Experience at Virgin
Date: 26th & 27th April
Event Type: Virtual Event
Key Benefits: Building business connections with innovative suppliers as well as gaining insight into the future challenges within the industry.
Format: We will create a bespoke itinerary designed just for you. The itinerary will include relaxed, 1-2-1 meetings with suppliers, based on mutual agreement and matched requirements.
Multiple Seminars Sessions: Throughout the event you can enjoy a range of insightful seminar sessions hosted by industry thought-leaders.