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Digital Customer Engagement Summit

Digital customer engagement solutions: 2022/23 buying trends revealed

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Live Chat, AI Applications and Self-Service top the list of solutions the UK’s leading customer engagement professionals are sourcing in 2022/23.

The findings have been revealed ahead of this week’s Digital Customer Engagement Summit, which takes place on October 20th.

Delegates registering to attend the event have been asked which areas they needed to invest in during 2022 and beyond.

A significant 47% are looking to invest in Live Chat, with 38% sourcing AI Applications and the same percentage on the hint for Self-Service solutions.

Just behind were Social Media Monitoring, Case Management and Multichannel Survey Tools.

Top products & solutions being sourced by delegates at the Digital Customer Engagement Summit (Top 10):

Online Live Chat Systems
AI Applications
Self-Service
Social Media Monitoring
Case Management
Multichannel Survey Tools
Unified Communications
Business Intelligence
Predictive Routing
Text Analysis

To find out more about the Digital Customer Engagement Summit, visit https://digitalcustomerengagement.co.uk.

Digital Customer Engagement Summit: Final call for delegates

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Are you free on the 20th October? The Digital Customer Engagement Summit (in London) is an exclusive invitation-only event – which brings together senior digital customer and UX professionals.

There are only TWO places remaining – book here.

Your attendance is entirely free and includes:

  • A personalised itinerary of relaxed 1-2-1 meetings with industry solution providers to help with your upcoming plans and projects (request list here)
  • Access to topical seminar sessions hosted by industry thought leaders
  • A place at our buffet lunch and refreshments throughout

You’ll also get multiple opportunities to network with other senior industry professionals, including:

Company Job Title
ActiveOps
Amazon
Anglian Water
Aramark
Attraction Tickets
Chestertons
Chronomics Limited
Coventry Building Society
DELLI
Doctor Care Anywhere
Entain
Entain
Evolving Outsourcing
London Borough of Tower Hamlets
London Borough Waltham Forest
Look Ahead Care & Support Ltd
Openreach
P&O Ferries
RNIB
SES Home Services
Unipart Group
Head of Digital Experience
Sr Program Manager
Digital Customer Service Team Manager
VP Business Excellence
Head of Customer Contact
Head of Digital Marketing
Head of CX
UX UI Designer
CX Lead
Head of Patient Experience Operations
Head of CS Strategy
Head of Customer Content and Self-Service
Principal Customer Strategy & Growth
Head of Customer Services
Head of Customer Service & Business Support
Head of Customer Service
Senior Manager, Customer Service Strategy, Transformation & Optimisation
Customer Relations Manager
Senior digital engagement manager
Customer Service Manager
Finance Business Partner

To book your place, click here.

Digital Customer Engagement Summit – Last chance to register!

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We’re just a week away from the Digital Customer Engagement Summit – We have just a handful of places left, so register today!

Wednesday 24th November

Options include;

LIVE Pass;
– Your own personalised “corporate speed-dating” itinerary 
– 1-2-1 access to cost-saving and innovative suppliers
– A seat at our insightful seminar sessions, led by industry thought leaders – view current speaker line-up here
– Complimentary meals and refreshments throughout
– Personalised attendance options to suit your schedule
– Networking opportunities with fellow customer engagement professionals
– Free Wi-Fi access

Virtual Pass:
– Your own personalised “corporate speed-dating” itinerary
– 1-2-1 access to cost-saving and innovative suppliers
– Personalised attendance options to suit your schedule
– Enjoy the event from the comfort of your own home or office.

We have only 3 complimentary places left – Confirm your place here via our online form.

Digital Customer Engagement Summit – Just three places left!

960 640 Stuart O'Brien

We’re in the process of creating all the bespoke itineraries for next month’s Digital Customer Engagement Summit – We have just a handful of places left, so register today!

Wednesday 24th November

Options include;

LIVE Pass;
– Your own personalised “corporate speed-dating” itinerary 
– 1-2-1 access to cost-saving and innovative suppliers
– A seat at our insightful seminar sessions, led by industry thought leaders – view current speaker line-up here
– Complimentary meals and refreshments throughout
– Personalised attendance options to suit your schedule
– Networking opportunities with fellow customer engagement professionals
– Free Wi-Fi access

Virtual Pass:
– Your own personalised “corporate speed-dating” itinerary
– 1-2-1 access to cost-saving and innovative suppliers
– Personalised attendance options to suit your schedule
– Enjoy the event from the comfort of your own home or office.

We have only 3 complimentary places left – Confirm your place here via our online form.

Digital Customer Engagement Summit – Learn from the best this November

960 640 Stuart O'Brien

Here are the confirmed LIVE seminar sessions that you can enjoy at this November’s Digital Customer Engagement Summit.

“The Autonomous Customer 2021: Cloudy with a chance of AI”

It’s been only a year since our last regular global temperature check of customer attitudes – known as the ‘Autonomous Customer’ – but what a year! We’ve seen many of the changes already happening in consumer behaviour being turbo-powered by the pandemic. Digital customer experiences have become part of our daily lives – whether it’s shopping, education, banking, working, or talking to our friends and family. It’s been a giant global experiment in living online and evidence suggests that some of these changes will stick.

Presented by: Nicola Millard, Head of Customer Insight & Futures at BT

“Putting the ‘SO WHAT’ into your digital content”

Every organisation is creating content but how many are creating engaging content that leads to an objective consistently. This keynote looks at how to do this in a Covid world.

Presented by: Andrew Davis, Digital Trainer and Keynote Speaker at Talk Digital

We can reserve you a free place that includes; complimentary meals and refreshments throughout, a seat at our industry seminar sessions and a personalised “speed-dating” itinerary with a selection of budget-saving and innovative solution providers.

Confirm your place here via our online form.

Digital Customer Engagement Summit – Putting the ‘SO WHAT’ into your digital content

960 640 Stuart O'Brien

We wanted to let you know that we will now be hosting our Digital Customer Engagement Summit on the 24th November at the Hilton London Canary Wharf.

Don’t miss out on the chance to hear from Andrew Davis, Digital Trainer and Keynote Speaker at Talk Digital who will be speaking about;

“Putting the ‘SO WHAT’ into your digital content”

Every organisation is creating content but how many are creating engaging content that leads to an objective consistently. This keynote looks at how to do this in a Covid world.

·         Understanding where we are now in a Covid hit world with our content.

·         Looking at ways we can create content to improve engagement and data points.

·         Knowing how algorithms work and their impact on our online performance.

·         Measuring impact and understanding ROI.

 

I can reserve you a free place that includes; complimentary meals and refreshments throughout, a seat at our industry seminar sessions and a personalised “speed-dating” itinerary with a selection of budget-saving and innovative solution providers.

Confirm your place here via our online form, or you can contact me anytime if you have any questions,

Digital Customer Engagement Summit: Secure your place today!

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October’s Digital Customer Engagement Summit Summit is going ahead as planned – Make sure you register your place!

The Summit has been unaffected by the recent government announcements, but we wanted to update you about the guidelines that we have put in place at the event; 

– Plenty of space as the venue be running at 50% capacity

– Registration will be staggered ensuring no long queues
– Your temperature will be taken at arrival

– Face masks must be worn at all times, unless exempt or seated

– The event will be as paper free as possible – your itinerary will be sent to you via email

– Sanitation stations will be dotted around the venue for you to use

– Meeting booths will be spaced out (in line with the current social distance measures) and will consist of a table and two chairs with a protective screen

– There will be a one way system in place, which will be pointed out with arrows on the floor

– All meals and refreshment will follow the government guidelines –  creating a relaxed and fun atmosphere.

Please note, we have Flexible attendance options – for duration and also the ability to switch to VIRTUAL attendance at any given time.

We look forward to seeing you on the 13th October at Hilton London Canary Wharf.

Click here to register.

Or if you have any questions then you can contact Haley Stratton at h.stratton@forumevents.co.uk.

Join us at the Digital Customer Engagement Summit this October!

960 640 Stuart O'Brien

Good news! This October’s Digital Customer Engagement Summit Summit is still going ahead as planned and we cannot wait to see you in person!

The Summit has been unaffected by the recent government announcements, but we wanted to update you about the guidelines that we have put in place at the event; 

– Plenty of space as the venue be running at 50% capacity

– Registration will be staggered ensuring no long queues
– Your temperature will be taken at arrival

– Face masks must be worn at all times, unless exempt or seated

– The event will be as paper free as possible – your itinerary will be sent to you via email

– Sanitation stations will be dotted around the venue for you to use

– Meeting booths will be spaced out (in line with the current social distance measures) and will consist of a table and two chairs with a protective screen

– There will be a one way system in place, which will be pointed out with arrows on the floor

– All meals and refreshment will follow the government guidelines –  creating a relaxed and fun atmosphere.

Please note, we have Flexible attendance options – for duration and also the ability to switch to VIRTUAL attendance at any given time.

We look forward to seeing you on the 13th October at Hilton London Canary Wharf.

Click here to register.

Or if you have any questions then you can contact Haley Stratton at h.stratton@forumevents.co.uk.

Digital Customer Engagement Summit: Book your delegate place today!

960 640 Stuart O'Brien

As a professional within the customer engagement sector, we’d like to invite you to a small niche event that we’re hosting on the 13th October at Hilton London Canary Wharf.

I understand that your time is precious and extremely limited – the Digital Customer Engagement Summit can save you time by allowing you to connect and network with a range of suppliers that offer innovative and budget-saving solutions for your current workload.

Your invitation is entirely free and includes lunch and refreshments throughout. Plus, access to a series of industry seminar sessions – (Virtual attendance options are available also).

You can confirm your free place to the Digital Customer Engagement Summit HERE – or if you would like more information then you can contact us by email here.

Digital Customer Engagement Summit: Everything you need to know

960 640 Stuart O'Brien

The Digital Customer Engagement Summit is designed to help and support customer service and IT/digital customer professionals like you.

Taking place on the 13th October at the Hilton London Canary Wharf, this is a small event that allows you to network and build essential business connections with solution providers that can support you with your current and future work challenges.

There is no hard-sell, just a chance for you to meet face-to-face with suppliers that cover; Self Service, AI Applications, Multichannel Survey Tools, Online live-chat systems, Voice Analytics technology, VoC programmes, I o T, Social Media Monitoring, Secure Payments Solutions, Predictive Routing Technology, Cloud Systems, Case Management, Voice Biometrics, Business Intelligence and so much more.

Wecan offer you an entirely free access pass to the Summit that includes access to range of insightful seminars and your very own personalised itinerary for the day. Plus, all your meals and refreshments are complimentary throughout.

You can secure your guest pass here via our online form, or you if you have any questions then please do not hesitate to email us here directly.