ECCCSAs: 20 years in the making
It’s 20 years since the first edition of the European Contact Centre and Customer Service Awards was launched. The industry was in its relative infancy and the awards evening was a comparatively small affair. These days the awards are not only the longest running in the European customer contact industry but they are the largest […]
Thank you for responding in a crisis
By the European Contact Centre and Customer Service Awards 2020 has seen a phenomenon that the world would never want to experience again. The coronavirus pandemic ripped through every country. Never has our industry seen so many people respond so quickly to a crisis. The customer contact industry demonstrated just how agile and reactive it […]