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The Contact Centre & Customer Services Summit is a highly focused event that brings the sector together for one-to-one virtual business meetings – saving you months of time, research and money.

This is speed dating for business. Our delegates are all pre-qualified contact centre procurement professionals. They are all attending to source new suppliers and solutions.

What you get as a supplier:
– A unique audience of high-powered decision makers
– A tightly focused meeting schedule, matching you with buyers interested in your products and services
– A virtual Forum experience from the comfort of your own working environment
– Full delegate contact database provided post-event

Tailored to meet your requirements like no other event.
Your time is precious, valuable and limited. At the Forum, we will deliver a first-rate return on investment, and put you in touch with contact centre and customer services procurement professionals who have specifically asked to meet you, would like to discuss your products and services, and are pro-actively looking for solutions for their organisation.      

The Forum also offers an unparalleled opportunity for you to promote your service solutions to senior decision makers, who have the authority to spend and are reviewing their current suppliers.

Unique Virtual Forum Experience
Our event concept of pre-matched one-to-one meetings is facilitated by our proprietary matching software with live video meetings, enabling our live Forum experience virtually with five easy steps:

  1. Confirm your place at the Forum
  2. Upload your company profile
  3. Select the buyers you wish to meet with
  4. Log on to your personal event itinerary page
  5. Click on video links to join meetings with buyers

Key benefits
We organise personalised appointments for buyers and suppliers to meet at our unique virtual Forum. Each supplier will have a series of 20-minute online video meetings with key decision makers throughout the day, this cost-effective concept delivers a measurable ROI, without any wasted time or hidden costs.

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Supplier FAQs

At the heart of our Forums and Summits is an itinerary of pre-arranged, online one-to-one meetings between industry relevant delegates and suppliers, and topical webinars. Meetings are hosted via video meetings and are all bespoke to you and your business, all you need to do is log on to your attendee page and click on the links to join a webinar or meeting.

There is no hard sell guaranteed at any of our events. Suppliers and service providers who attend are looking to meet with you to discuss your forthcoming projects and requirements, and to listen to the specific needs of you and your business. The premise of the events is to form and develop new business relationships – there is no pressure to sign on the dotted line!

If you are attending one of our Forums or Summits, we will send you login information for our online pre-event selection process. From here, you will need to confirm your details, select seminars to attend, shortlist suppliers that you wish to meet, add any additional information such as dietary or accessibility requirements, and review and submit this information.

We will create your personalised itinerary based on the information you supply and on your own personal preferences.

At our Forums and Summits, we work on selections that you have made online, cross-referencing with those from attending suppliers. Your individual itinerary is put together based on the following priorities:

  • Perfect matches; where a delegate and supplier have both requested to meet one another
  • Delegate requests; where a delegate has an interest in a particular supplier
  • Supplier requests; where a supplier has registered an interested in meeting a delegate

The seminars you select will be added in-between these meetings on your personalised itinerary.

As an attendee, you will be sent a link to your personal attendee page, here you will see your itinerary of meetings and webinars. These meetings have been allocated through either delegate or supplier choices.

At each appointment or webinar time, a notification will appear in the activity box and ask you to join. Please click on the join now button on your screen and you will be connected to your meeting or webinar.