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EveryCloud

INDUSTRY SPOTLIGHT: 8×8 Frontdesk for receptionists

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By EveryCloud

8×8 Frontdesk is a tailored experience that delivers efficiency and productivity for receptionists and operators handling high call volumes. Providing personalised call handling, tailored user experience and a software-based solution means businesses can easily automate a flexible solution that eliminates the need for costly multi-vendor solutions.

Integrating with your wider 8×8 XCaaS integrated communications solution, 8×8 Frontdesk allows you to extend the receptionist role to any user at any time[1] by using the 8×8 Work for Desktop application and without the need for any additional deployment software. Make use of a UI specifically tailored for Receptionists and combine with Presence Sync for Microsoft Teams to allow your 8×8 users to view presence status of all Teams users at any time.

Take a look at this video to see how Frontdesk could enhance the receptionist role within your business.

[1] Users require an X Series X4 licence to be able to take over the receptionist role.

The new collaborative contact centre

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By EveryCloud

Building a collaborative contact centre has never been so important, it’s crucial to stay connected for a contact centre to function at its best capacity. It’s our job to guide you on the best technology and tools you should utilise to improve customer service.

Unleash your people’s talent and delight your customers from anywhere – with voice, meetings, chat, analytics and even full omnichannel contact centre, all on one dynamic platform that’s tailored to your needs.

Click here for more information.

INDUSTRY SPOTLIGHT: EveryCloud Open Communications Platform

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Transform your business with 8×8’s pioneering, cloud-based Open Communications Platform, in partnership with EveryCloud.

Unleash your people’s talent, maximise mobility and delight your customers from anywhere – with voice, meetings, chat, analytics and even full omnichannel contact centre, all on one dynamic platform that’s tailored to your needs. Talk to EveryCloud now to futureproof your CX and your business.

Click here to learn more about us.

8×8 inks partnership with EveryCloud in North West

960 640 Stuart O'Brien

8×8 has partnered with EveryCloud, strengthening its reach to customers in the North West of England.

EveryCloud supports clients across all sectors – from global financial services businesses such as BDO, to professional sports organisations such as Everton Football Club.

With this partnership, 8×8 further extends its channel reach in the UK and in particular the fast growing North West contact centre market.

EveryCloud is investing significantly in the North West of England and is working with the government as a formal Northern Powerhouse partner to support the region even further. The partnership will enable EveryCloud to meet the demand for cloud communications solutions in the North West of England and across the UK with 8×8 X Series.

8×8 X Series helps businesses transform their customer and employee experience with one system of engagement across voice, video, collaboration and contact centre and one system of intelligence on one cloud platform.

Christopher Peters, VP of EMEA Channel Sales at 8×8, said: “It’s an exciting time in the North West of England, with businesses growing faster than many other regions in the UK. Our partnership with EveryCloud will mean we’re able to help even more companies communicate faster and smarter, with the insight and flexibility they need to make critical business decisions.As companies grow, they need a comprehensive solution that can quickly scale with them, and X Series is perfectly positioned to support this growth, in the UK and beyond.”

Keith Purves, EveryCloud, said: “Our customers know that we’re always striving to offer them the latest in cloud communications and contact centre technology, and partnering with 8×8 will allow us to do just that. 8×8 X Series enables us to offer an enterprise-grade, scalable solution that helps businesses of any size across contact centre and office communications. Investment into the Northern Powerhouse means growth in the region has never been higher, and 8×8 will be the perfect partner to help us capitalise on this.”

To launch the partnership, 8×8 and EveryCloud are sponsoring the Call North West Awards.

The regional contact centre forum for the North West of England runs the awards. Nominations for the award are now open, enter here