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Thinking of Transforming your CX Strategy?

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By Foehn

At Foehn we work with our clients to deliver world-class CX strategies through the delivery of agile, digital, cloud-based solutions such as Genesys Cloud. We have helped many companies enhance their customer experience through our implementations, allowing them to use digital channels, CSAT tools, Workforce Management and Gamification to improve both the customer and agent experience.

Get in touch with us today to start your digital transformation journey!



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eBOOK: Social Media Trends 2021 Global Report

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2020 has been dominated by COVID-19, forcing many brands to change the way they communicate with their customers. Social media has provided opportunities to connect with audiences in a new way, reshaping the relationship between brands and consumers. This is likely to continue in 2021 and beyond.

This free report from Talkwalker delves into the social media trends that are predicted to dominate 2021, helping you to build a robust social media strategy for the year ahead.

Download the e-book to:

  • Discover the top 10 social media trends in 2021
  • Get expert opinions on how these trends will develop over the next 12 months
  • See examples of the trends in action
  • Learn how to increase engagement with your audience
  • Get tips on how to drive your social strategy forward in 2021

To download the e-book for free, click here.

WHITE PAPER: How to launch a call deflection strategy

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Download the RingCentral white paper on how to launch a call deflection strategy.

Improve your customer experience and streamline your contact centre activity by deflecting calls to digital channels.

Learn more about call deflection best practices:

  • The difference between call deflection vs call avoidance
  • When and where to implement call deflection
  • Key elements to consider for strategic success
  • What channels to deflect calls to

Avaya appointed to drive dnata’s digital customer experience strategy…

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The multinational customer technology company, Avaya, has been appointed by one of the world’s largest air services providers, dnata to become a strategic technology partner and develop its existing customer service digital transformation strategy. 

Avaya Private Cloud Services (APCS) will provide a ‘complete customer experience transformation solution’ to the parent company of Hogg Robinson and Travel Republic; creating a ‘personalised and seamless’ experience for partners and customers to communicate across all available platforms in the customer journey.

dnata, which is a member of the Emirates Group, operates across six continents; provides 18 UK airports with handling services and manages 400,000 tonnes of cargo every year in the country. 

President of Avaya International, Nidal Abou-Ltaif, said: “Avaya is proud to have been selected by dnata as provider of choice for this global customer experience platform. By working closely with dnata, we will be able to support them in their objective of delivering a world-class customer experience.” 

He continued: “This is the perfect demonstration of the strength of our cloud services offerings and how we can help enterprises achieve their digital transformation goals. We look forward to strengthening this partnership with dnata over the next five years and moving forward with them to deliver the business outcomes they are looking for.”

Avaya claims that dnata will benefit from a ‘substantial competitive advantage’ by delivering a higher benchmark for travel to compare with, not only for its customers, but also for its agents worldwide. 


Learn more about Avaya’s products and services here 

To find out more about dnata, click