Webhelp expands leadership team with new MD Client Solutions
Webhelp, a leading global customer experience and business solutions provider, has expanded its leadership team further with the appointment of Samantha Williams (pictured) as MD, Client Solutions. Samantha, who has considerable experience in driving large transnational deals across the CXAAS & SAAS, BPO industry, has worked with many UK and global organisations, so is well […]
Video chat for customer services sees 89% growth in UK
Consumer preferences for the use of video calling in a customer service setting have increased by 89% during the COVID-19 pandemic. That’s according to data from Webhelp, which polled over six thousand consumers across the UK, France and Germany – prior to the pandemic, only 19% of British consumers had used video-calling in a customer service setting; […]
Co-op deal helps secure 50 new jobs at Webhelp Derby
Derby-based call centre Webhelp has secured a new deal with the Co-op Group Facilities Team, acting as its national operations centre and creating 50 new roles in the process. Under the partnership, Webhelp will provide voice, web chat and email customer communication. “We’re delighted to have been awarded this new piece of business by Co-op […]
Webhelp continues growth mission with Nordic expansion…
The leading global customer experience company, Webhelp, has confirmed that it has completed the acquisition of GoExcellent, an influential Nordic customer relationship management firm and the company will now be rebranded as Webhelp Nordic. Following a period of strong growth in recent years under the leadership of CEO, Terje Andreassen, and a recorded turnover of […]
