Derby-based call centre Webhelp has secured a new deal with the Co-op Group Facilities Team, acting as its national operations centre and creating 50 new roles in the process.
Under the partnership, Webhelp will provide voice, web chat and email customer communication.
“We’re delighted to have been awarded this new piece of business by Co-op Group Facilities Management Team,” commented Anton Manley, chief operating officer, Webhelp UK. “The Co-op owns a large number of properties, with its retail estate and corporate offices spanning the length and breadth of the UK.”
A spokesman for the Co-op Group Facilities Management Team said: “Webhelp’s innovative approach to customer experience and flexibility in offering new solutions is what makes them the perfect partner for the Co-op Group Facilities Management Team and will ensure we take the next step to delivering great service for our colleagues and customers alike.”
Webhelp currently employs 420 staff at its Pride Park location, working with companies including Sky and Unilever. The Co-op deal will take the staff count up to 470, with the possibility of further roles being created in the near future.