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workplace wellbeing

WEBINAR: Staff wellbeing and engagement in your contact centre: Why your business success depends on it

 960 640 Stuart O'Brien
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Join MaxContact and CX & EX expert Natalie Calvert as we discuss how improving staff wellbeing and engagement is more important than ever to ensure business success in your contact centre.

With 72% of contact centre workers saying they are burnt out or facing burnout, and the ‘great resignation’ hitting the UK contact centre industry hard, how do you look after your employee’s wellbeing, keep them engaged with your business and drive business results?

By attending, you’ll have the opportunity to:

  • Find out why investing in employee wellbeing is key to successful business’ performance
  • Learn how to engage staff to improve retention rates and hit targets and KPIs
  • Discover key wellbeing and engagement initiatives to implement in your business now
  • Ask the experts in a live Q&A – Natalie has led over 100 customer and employee experience transformations across the world.

About our speakers:

Natalie Calvert: CX and EX executive coach, Natalie Calvert, has led over 100 customer and employee experience transformations across Europe, Asia, the Middle East and the USA. Natalie helps transform business culture, with her proven track record having impacted over 200,000 employees globally.

Sean McIver: With over 15 years experience in various roles and industries within the contact centre industry, from the front lines to looking after teams and systems, Sean has a wealth of industry knowledge. Now a Product Owner at MaxContact, Sean focuses on delivering the vision and objectives of MaxContact’s customer engagement platform, ensuring the customer voice is at the heart of every decision.

Click Here To Register Your Place

Remote working has affected employers support the health and wellbeing of staff

 960 640 Stuart O'Brien
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Fifty-nine per cent of employers say that the change in working patterns to a more remote or hybrid approach has affected the way they support the health and wellbeing of staff, according to research from GRiD, the industry body for the group risk protection sector.

Of those employers who stated that working patterns had affected the way they support the health and wellbeing of staff:

  • 49% said they have made it easier for staff to access support and benefits remotely e.g. via apps and online
  • 43% said they have introduced benefits to support employees in this new way of working e.g. for their mental and physical health
  • 38% said that they have increased support that can be accessed remotely e.g. virtual GPs and virtual physio

Katharine Moxham, spokesperson for GRiD said: “Employee benefits providers and, in particular, those that offer health and wellbeing support, were really swift to respond to the challenges presented by the pandemic. The pace of change has been breath-taking.

“We are now in a situation where many employee benefits, including embedded support within employer-sponsored life assurance, income protection and critical illness, have improved in two distinct ways. The method of delivery has been expanded to include additional digital channels to meet the support requirements of employees, no matter where or when they need it. Secondly, the type of support has also broadened: for instance through the likes of online physiotherapy, nutrition and fitness advice; meditation and mindfulness apps; computerised Cognitive Behavioural Therapy (CBT); and access to virtual GPs and nurse practitioners. Some had been available previously, but have now become much more mainstream.”

Given that so much has changed, GRiD believes that employers would be prudent to benchmark their wellbeing provision against current support available and make sure they keep pace with developments, especially in supporting a hybrid workforce.

Moxham continued: “Employers may be under the illusion that they offer really innovative wellbeing support but they may be surprised just how much things have moved on if it hasn’t been reviewed for a number of years. The repercussions of the pandemic are very much still in evidence and employers have a duty to ensure they are providing the very best wellbeing support available.”