Contact Centre Services Summit – Make sure you’re there this July!
We appreciate that you have lots of other things on your mind, but we just wanted to make you aware that due to the current pandemic, we have made the decision to postpone the Contact Centre Services Summit until later this year. The Summit will be now take place on the 6th & 7th July – Radisson Blu Hotel, […]
ContactOne help Bierce Surveying rapidly transition to home working, without loss of functionality
With the recent outbreak of CoVID-19, and the need to protect staff, many businesses whose employees can work from home have been forced to implement, often untested, home working plans in substantially reduced timelines. Bierce Surveying was faced with this challenge, having to transition all office employees to home working as fast as possible, including the call handlers within the […]
TTEC launches T-NOW COVID-19 business solutions
TTEC has announced the availability of T-NOW, an enhanced suite of customer service and technology solutions that it says makes CX continuity possible in days rather than weeks. As the world has responded to government mandates and people have transitioned to being confined to their homes, TTEC says there has been a massive effort to rapidly […]
WEBINAR: How leading organisations are responding to the impact of coronavirus
CLICK HERE TO REGISTER FOR WEBINAR The coronavirus outbreak has had an unprecedented impact on organisations, their operations and the management of workforces. With some organisations needing to respond to substantially increased demand and others facing a situation where customer demand has virtually stopped, the extremes of the impact are clear. When combined with the […]
CxEngage Rapid Response: In 48 hours get your contact centre in the cloud
Contact centers are the frontlines for organizations as they respond to the coronavirus (COVID-19), but are stretched thin in every way. Coupled with the fact that many contact centers agents are working at close proximity, ensuring their health and safety to continue to deliver optimal customer experiences requires a major—and quick—operational reboot. To help keep […]
NICE release special home working solution in response to COVID-19
By NICE inContact We live in a world where the only constant is change. As we experience together the COVID 19 global pandemic and its impacts on our daily lives, the necessity of being able to adapt is very clear. In addition to the massive strains on the healthcare systems around the globe, the business […]
Digital Customer Engagement Summit – Everything you need to know
Are you free on October 13th? Join 60 of your peers at the Digital Customer Engagement Summit! This is a bespoke and highly-targeted one-day event created specifically for senior professionals like you. It is entirely FREE for you to attend. Simply register your place here! When: 13 October Where: Hilton London Canary Wharf Format: Corporate […]
Join us at the Contact Centre & Customer Services Summit this July
There’s a free guest place reserved for you at the Contact Centre & Customer Services Summit – find out what you could discover at this unique two-day event. 6 & 7 July 2020 – Radisson Blu, London Stansted This unique event is entirely FREE for you to attend – simply RSVP here. Source new innovative […]
Do you specialise in Automated Customer Satisfaction solutions? We want to hear from you!
Each month on Call Centres Briefing we’re shining the spotlight on a different part of the customer care market – and in April we’re focusing on Automated Customer Satisfaction solutions. It’s all part of our ‘Recommended’ editorial feature, designed to help customer care industry buyers find the best products and services available today. So, if you’re a supplier of […]
Digital Customer Engagement: 2020 buying trends revealed
Online Live-Chat Systems, Self Service and VoC Programmes top the list of solutions the UK’s leading digital customer engagement professionals are sourcing in 2020. The findings have been revealed following the recent Digital Customer Engagement Summit, where delegates registering to attend the event were been asked which areas they needed to invest in during 2020 […]