Do you specialise in Automated Customer Satisfaction? We want to hear from you!
Each month on Contact Centres Briefing we’re shining the spotlight on a different part of the customer care market – and in April we’re focusing on Automated Customer Satisfaction. It’s all part of our ‘Recommended’ editorial feature, designed to help customer care industry buyers find the best products and services available today. So, if you’re a supplier of Automated […]
WEBINAR REWIND: Financial services organisations struggle to create a CX culture built to last – but why?
Don’t worry if you missed the recent webinar from Davies Group exploring the secrets of great CX – You can now re-watch the entire session online! 84% of financial services leaders rank business process alignment as more important than putting the customer first when designing customer experiences. How can they then create a CX culture […]
In data we trust: Building customer confidence in a digital economy
By Richard Menear, CEO, Burning Tree In the modern, digital world, online shopping is becoming the norm within the retail market. Accelerated by the pandemic, the UK’s proportion of online retail sales soared to the highest on record, reaching 35.2% in January 2021. And with digitisation continuing to evolve the online shopping experience, it is unlikely that […]
Are you registered for next month’s Contact Centre & Customer Services Summit?
As a leading professional in the customer contact industry, we wanted to extend a personal invitation for you to join us at the upcoming Contact Centre & Customer Services Summit. Unlike large expo’s, this intimate, hassle-free event allows you to build beneficial business relationships with suppliers that match your current project/business requirements. No hard sell, […]
Harnessing digital tech to enable personalised CX in 2022
By Brian Atkinson, Vice President and General Manager EMEA, Five9 These five trends outline why we can expect more companies to harness digital technologies in 2022 to enable smarter, more personalised customer experiences… 1 – Replacing legacy infrastructure with digital tech 2022 must see the complete uprooting of the ‘press 1’ tree of frustration that is […]
REPORT DOWNLOAD: Future proofing CX – How can organisations drive transformation effectively?
After surveying 360 senior leaders in Customer Experience (CX) as part of their research with Netcall, Davies are delighted to be able to share with you the findings in their new research report. Find out what CX leaders from financial services, NHS and local government have to say on what is driving, and blocking them, […]
Do you specialise in Call Centre Technology? We want to hear from you!
Each month on Contact Centres Briefing we’re shining the spotlight on a different part of the customer care market – and in March we’re focusing on Call Centre Technology. It’s all part of our ‘Recommended’ editorial feature, designed to help customer care industry buyers find the best products and services available today. So, if you’re a supplier of Call […]
Ransomware protection: Back up, don’t pay up
By Pritesh Parekh, Chief Trust & Security Officer, VP of Engineering at Delphix It’s hard to ignore the recent spate of ransomware attacks. For businesses all over the world, the problem is only getting bigger. It’s also getting more costly, with many feeling as if they have no choice but to pay up. When ransomware shut down the Colonial […]
National Apprenticeship Week: How to get involved
The ‘Build the Future’ theme returns for its second year, with over 1,200 events taking place across England to showcase the benefits of apprenticeships. The week aims to celebrate and promote the fantastic benefits which apprenticeships offer both learners and employers, spotlighting businesses who are investing in this life-changing education route. The government says apprentices are […]
Davies webinar session: Financial services organisations struggle to create a CX culture built to last – but why?
84% of financial services leaders rank business process alignment as more important than putting the customer first when designing customer experiences. How can they then create a CX culture that really puts the customer first? Davies has discovered that culture seems to be taking a backseat for most CX leaders, although we all know that […]