Digital Customer Engagement: 2020 buying trends revealed
Online Live-Chat Systems, Self Service and VoC Programmes top the list of solutions the UK’s leading digital customer engagement professionals are sourcing in 2020. The findings have been revealed following the recent Digital Customer Engagement Summit, where delegates registering to attend the event were been asked which areas they needed to invest in during 2020 […]
2020 Contact centre trends you need to know
Contact Centre executives have a lot on their plates. To thrive in 2020 and beyond, successful leaders must set their sights on strategic differentiation, not daily firefighting. No longer is it sufficient to react in-the-moment and call it good enough. The smartest (and most successful) contact centre leaders realise they need to keep looking forward […]
eTailing Summit – Registration open, secure your place!
Registration is now open for this summer’s eTailing Summit – Claim your complimentary guest pass today. What can I expect? Taking place on July 7th at the Hilton London Canary Wharf, the eTailing Summit allows senior ecommerce professionals to share forward-thinking ideas, meet new partners and discover new ways to underpin their strategies. It’s entirely FREE […]
Book now for the Contact Centre & Customer Services Summit
There’s a free guest place reserved for you at the Contact Centre & Customer Services Summit – find out what you could discover at this unique two-day event. 2 & 3 June 2020 – Radisson Blu, London Stansted This unique event is entirely FREE for you to attend – simply RSVP here. Source new innovative […]
Using Artificial Intelligence to build a great future for CX
AI is already here and it’s revolutionising the way businesses manage their data to transform the customer experience (CX). Henry Jinman, Commercial Director at EBI.AI, says it pays to tread with caution, despite all the success stories and shares his top 3 Tips for before you begin… No longer confined to the realms of science […]
5 Minutes With… Harriet Treadwell, Butternut Box
In the latest instalment of our contact centre executive interview series, we sat down with Harriet Treadwell, Head of Customer Love at Butternut Box, to talk about her company’s approach to CX, industry opportunities, challenges and career… Tell us a little bit about yourself and your career to-date. I head up the amazingly dedicated Customer Love […]
Do you specialise in Call Centre Technologies? We want to hear from you!
Each month on Call Centres Briefing we’re shining the spotlight on a different part of the customer care market – and in March we’re focusing on Call Centre Technologies. It’s all part of our ‘Recommended’ editorial feature, designed to help customer care industry buyers find the best products and services available today. So, if you’re a supplier of Call […]
Digital Customer Engagement Summit returns this October – registration open!
Following its successful debut in 2019, registration is now open for this autumn’s Digital Customer Engagement Summit. Register for your complimentary guest place today. What can I expect? Taking place on October 13th at the Hilton London Canary Wharf, the Digital Customer Engagement Summit allows senior customer service professionals to share forward-thinking ideas, meet new […]
New seminars announced – Contact Centre & Customer Services Summit
Attend the Contact Centre & Customer Services Summit and you’ll have the opportunity to learn new tricks and get insight into the latest techniques in the sector. This unique two-day event takes place on April 27th & 28th at the Radisson Blu, London Stansted and is entirely FREE for you to attend. Your complimentary pass […]
The 25th UK National Contact Centre Awards close for nominations this week
The longest established awards for the UK contact centre industry are in their 25th year. They recognise the individuals and teams in our industry who are working to make their contact centres professional and industry leading. The awards have an excellent reputation across the industry for being of a very high standard. All of the […]